Hon Luong

Experience

• 

  Walgreens

  Dec 2011 - Feb 2022

  Pharmacy manager

  • Engage customers and patients, greeting them and offering wide-ranging assistance with products and services in addition to resolving customer issues in a timely, professional manner to ensure a positive customer experience.• Serve as a role model for all team members while working with customers and staff, addressing performance issues through Pulse meetings using Frontier foundations. • Monitor customer service provided by team members, offering reminders, training, and development plans for improvement. • Develop and maintain professional relationships with customers by anticipating customer needs and proactively offering the appropriate services. • Hire, train, and lead a high-performing team through proactive training and development to drive performance improvements. • Lead networking efforts with Colorado Health Network (formerly CO Aids Project), providers, and the larger Walgreens team.• Ensure team compliance with company policies and procedures and state and federal rules and regulations at all times. • Serve as a preceptor for pharmacy interns and tech students, providing wide-ranging leadership and support. • Enhance the customer experience by increasing a focus on healthcare services to improve health outcomes and the quality of life. • Counsel patients, answering their questions regarding the use of medicine, side effects, interactions, contraindications, patient information privacy, over-the-counter products, and therapeutic interchanges.• Refer patients to medical providers to ensure medication is taken properly and health needs are addressed. Notable achievements while in the position have included:- Successfully led the team through early pandemic fears and barriers.- Recipient of a “perfect” Board of Pharmacy audit in 2020 with no deficiencies noted.- Served as a spoke store to supply and process Covid immunizations for long-term care facilities. - Achieved defined flu vaccination goals by 11/30/2020. Show less

• 

  Non-profit independent pharmacy

  Nov 2021 - now

  Pharmacy Manager

  Serving refugees with outpatient medical, dental, & pharmacy needs.