Ammon Hickman

Experience

• 

  Albertsons Companies

  Mar 1999 - Jun 2000

  Customer Care Professional

  Provides customers with assistance with packaging and transporting their groceries. Provides a light and sometimes humorous conversations with customers with the goal of making their day a little brighter. Ambassador for Albertsons.

• 

  United States Air Force

  Sept 2000 - Sept 2020

  Serves as a representative to the Seventh Air Force commander on all matters relating to health service support and force health protection. Responsible for authoring, reviewing and validating multiple annexes in Operation Plans (OPLANS) and Concept Plans (CONPLANS) at the Combatant Commander (PACOM), Sub-Unified Commander (US Forces Korea - USFK) and Commander Air Force Forces (7th AF) level. In addition, manages the time phased force deployment data (TPFDD), attends all planning conferences for OPLAN and CONPLAN development and provides oversight of all the War Reserve Material (WRM). Serves as the medical expert for the Base Support Plans. During contingencies, collects, analyzes and makes recommendations on medical situation reports, casualty information and supplies issues while leading 12 medical staff officers. - Directs Seventh Air Force medical support, planning, and execution for war/contingency operations & exercises in KTO - Develops medical annexes for Seventh Air Force, USFK, & PACOM operations plans in support of 30K personnel - Oversees and monitor's PACOM's largest medical WRM stockpile in Korea - Leads 10 AFFOR staff members during contingencies; establishes personnel/equipment requirements. Show less Assists the Air Force District of Washington Surgeon by overseeing all medical operations, medical emergency management and readiness planning. Reviews all contingency, operations, and emergency plans and creates medical annexes and appendices. Provides direct support to 320 Air Expeditionary Wing, when activated by NORTHCOM, in support of National Special Security Events and Homeland Operations. Coordinates with local, state, and federal medical planners to support the National Capital Region. Advises the Commander on force health protection requirements, contingency health service support, medical adaptive planning, bioenvironmental threats, theater aeromedical evacuation systems, and health risk threat assessment in the National Capital Region. Participates in Emergency Operations and Evacuation program for HQ Air Force. Writes and reviews medical Designed Operational Capability tasking statements supporting wartime plans. Evaluates and monitors adequacy of medical unit’s training, plans, and emergency responder program and civil support programs. Recommends changes, sourcing solutions, or other personnel deployment-related activities with the Air Force Medical Service Functional Area Manager, and the Air Expeditionary Force Operations Center for the AFDW/SGX. Functions as the trusted agent for exercises. Show less Key Administrator for Keesler Medical Center. Leads all Managed Care and Patient Administration activities for a staff of 1,700 personnel. Supports care for 52,000 patients. Provides support services which aid 340 health care providers in 42 clinics. Manages 8 contracts and oversees Keesler's portion of a $3.8B managed care contract. Areas of support include: Planning and Marketing, Service Line Development, HIPAA/Privacy Act, Patient Registration and Enrollment, Referral Services, Appointing, Benefits Counseling, Admissions, In and Outpatient Electronic Medical Records, Coding and Transcription. Leads a staff of 126 personnel. Show less

  • Medical Service Corps Officer

    Jul 2008 - Sept 2020

  • Chief Medical Plans and Ops

    Jul 2017 - Jul 2018

  • Chief of Medical Plans and Operations

    Jul 2015 - Jul 2017

  • Group Practice Manager

    Mar 2014 - Jul 2015

  • Flight Commander, TRICARE Operations and Patient Administration

    Dec 2012 - Mar 2013

  • Director, Medical Readiness

    Jun 2010 - Dec 2012

  • Director, TRICARE Operations and Patient Administration

    Jul 2008 - Jun 2010

  • Chaplain Assistant

    Sept 2000 - Jul 2008
• 

  Joint Force Headquarters National Capital Region

  Jul 2016 - Feb 2017

  Presidential Inauguration Lead DoD Medical Planner

  Serves as the Lead Command Surgeon Medical Plans and Operations Officer for the Joint Forces Headquarters National Capital Region/Military District of Washington (JFHQ-NCR/MDW); plans, develops, and synchronizes operational level Health Services (HS) for National Special Security Events (NSSE), Defense Support to Civil Authority (DSCA) and Homeland Defense (HD) missions, response to contingency operations within the NCR, and joint, interagency, and intergovernmental HS/Emergency Support Function 8 (ESF-8) exercises. Ensures plans are compatible with existing DoD, USNORTHCOM and Service strategies and policies as well as lateral civilian medical plans. Liaises with local, state, and federal medical organizations in order to provide the Command Surgeon an accurate medical common operating picture. Directs operations for 7 member inauguration command surgeon augmentee staff. Show less

• 

  Air Force Medical Service

  Jul 2018 - Sept 2020

  Senior Health Facilities Officer

  Directs project acquisition teams. Develops design concepts and facility assessment studies, requests proposals, and reviews designs, and leads on-site studies. Determines construction programming vehicles that provides compliance with the Department of Defense and national building codes and standards. Provides support to 42 projects valued at $387M.

• 

  Self-employed

  Jul 2023 - now

  Independent Property Field Insurance Adjuster

  As a Xactimate Level 2 certified Independent Field Adjuster, I handle 15–25 claims weekly across Central Texas, specializing in on-site residential and commercial property inspections. I conduct full-cycle claim handling—from damage assessment to estimate preparation—using Xactimate and XactAnalysis.I’ve supported local recovery efforts for hailstorms and the Temple tornado, and was deployed for Hurricane Beryl. My approach blends compassion with professionalism, making it my mission to help homeowners recover—fast, fair, and stress-free.Key Responsibilities:Conduct on-site inspections for hail, wind, fire, water, theft, and vandalism lossesWrite detailed repair estimates using Xactimate (Level 2 certified)Manage claims in XactAnalysis while maintaining high accuracy and fast turnaroundReview coverage, collect documentation, and evaluate liability and policy applicationCoordinate with contractors, engineers, and mitigation teams to verify scope and causeMaintain timely, professional communication with carriers, insureds, and desk adjustersNegotiate fair settlements in line with carrier guidelines and industry standardsDeliver high-quality field reports and photo documentation under tight deadlinesSuccessfully manage high-volume claims in both daily and CAT environments Show less