Roberto Méndez

Experience

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  RUA MKT

  Aug 2012 - Jun 2014

  Marketing Consultant

  Negotiate spaces and places where the LENOVO brand can have more displacement of its equipment and more recognition before people, take care of the arrangement and cleaning of the exhibited equipment, report sales and inventory of each one of the POS in my charge as well as reporting everything about the competition such as new equipment, features (hardware and software), price and promotions of both the competition and the retail, making a ppt where I reflect the displacement of the LENOVO brand as well as the comparisons of the competition that could affect the sale of equipment. Show less

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  TAIMATIC

  Aug 2014 - Sept 2015

  Network analyst (monitoring/support)

  Perimeter security implementation with Fortinet, Sonicwall, Barracuda Firewall equipment, etc. Installation and configuration of Cisco Routers and Switches, maintenance, administration, on-site and remote support, knowledge of NOC and SOC, Help Desk administration, knowledge of remote connection tools such as remote desktop, TeamViewer, Join me, etc. Knowledge of PRTG monitoring tool, virtual machines (VMware, Virtual box).

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  FBM Gaming México

  Sept 2015 - Dec 2016

  Technical support and network infrastructure analyst

  Responsible for supporting more than 60 users within the organization,including corrective and preventive maintenance of hardware andsoftware, as well as the implementation and management of perimeter security with Opensource solutions replacing Fortinet firewall, implementation and management of automatic backups withOpensource Bacula software, administration and maintenance of serverscontrolling them remotely.

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  Bio Pappel SAB de CV

  Dec 2016 - now

  Manage the technical support team and evaluate performance to ensure timely customer support every day, as well as plan, direct, coordinate, supervise and execute professional, technical and administrative tasks in the infrastructure section such as servers, network and databases to ensure the correct operation of the technological infrastructure to guarantee the continuity of the service. I worked within the Security and Communications department implementing and managing IT/OT network architectures, creating strategies aimed at voice and data protection, applying my extensive knowledge of TCP/IP protocols, routing protocols, etc., as well as applying the best practices for communication and security of the corporation.

  • Head of Support and Infrastructure

    Jan 2023 - now

  • Seguridad y Comunicaciones

    Dec 2016 - Jan 2023