Roberto Méndez

Roberto Méndez

Marketing Consultant

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location of Roberto MéndezMexico City Metropolitan Area

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  • Timeline

  • About me

    Support and Infrastructure at Biopappel

  • Education

    • Universidad ETAC

      2019 - 2019
      Diploma of Education Management Skills

      For having participated in the diploma in MANAGEMENT SKILLS that took place from May 18 to August 31, 2019, covering a total of 80 hours.

    • Centro Universitario ETAC

      2013 - 2016
      Network Engineering Degree Network Engineering 9.4
    • Tecnológico de Monterrey

      2021 - 2022
      Diploma of Education Cybersecurity Technologies
  • Experience

    • RUA MKT

      Aug 2012 - Jun 2014
      Marketing Consultant

      Negotiate spaces and places where the LENOVO brand can have more displacement of its equipment and more recognition before people, take care of the arrangement and cleaning of the exhibited equipment, report sales and inventory of each one of the POS in my charge as well as reporting everything about the competition such as new equipment, features (hardware and software), price and promotions of both the competition and the retail, making a ppt where I reflect the displacement of the LENOVO brand as well as the comparisons of the competition that could affect the sale of equipment. Show less

    • TAIMATIC

      Aug 2014 - Sept 2015
      Network analyst (monitoring/support)

      Perimeter security implementation with Fortinet, Sonicwall, Barracuda Firewall equipment, etc. Installation and configuration of Cisco Routers and Switches, maintenance, administration, on-site and remote support, knowledge of NOC and SOC, Help Desk administration, knowledge of remote connection tools such as remote desktop, TeamViewer, Join me, etc. Knowledge of PRTG monitoring tool, virtual machines (VMware, Virtual box).

    • FBM Gaming México

      Sept 2015 - Dec 2016
      Technical support and network infrastructure analyst

      Responsible for supporting more than 60 users within the organization,including corrective and preventive maintenance of hardware andsoftware, as well as the implementation and management of perimeter security with Opensource solutions replacing Fortinet firewall, implementation and management of automatic backups withOpensource Bacula software, administration and maintenance of serverscontrolling them remotely.

    • Bio Pappel SAB de CV

      Dec 2016 - now

      Manage the technical support team and evaluate performance to ensure timely customer support every day, as well as plan, direct, coordinate, supervise and execute professional, technical and administrative tasks in the infrastructure section such as servers, network and databases to ensure the correct operation of the technological infrastructure to guarantee the continuity of the service. I worked within the Security and Communications department implementing and managing IT/OT network architectures, creating strategies aimed at voice and data protection, applying my extensive knowledge of TCP/IP protocols, routing protocols, etc., as well as applying the best practices for communication and security of the corporation.

      • Head of Support and Infrastructure

        Jan 2023 - now
      • Seguridad y Comunicaciones

        Dec 2016 - Jan 2023
  • Licenses & Certifications

    • Certified Ethical Hacker v9

      Aspen Eccouncil
      May 2017
      View certificate certificate
    • HP ATP – TippingPoint Security V1

      HP Enterprise Security Services
      Apr 2015
    • NSE 3 Security Sales Associate

      Fortinet
      Jun 2015
    • Cisco Certified Network Associate Routing & Switching

      Cisco
      May 2016
      View certificate certificate
    • Barracuda Spam Firewall Certified Product Specialist

      Barracuda (NYSE: CUDA)
      Aug 2014
    • Kali Linux Fundamentals

      Cybrary
      Dec 2018
  • Honors & Awards

    • Awarded to Roberto Méndez
      Primer lugar en concurso regional Cisco R&S Universidad del Valle de México Campus Lomas Verdes Oct 2014 1er lugar en el concurso regional cisco que tuvo lugar en la Universidad del Valle de México campus Lomas Verdes, donde realizamos configuración de router y switches formando una red LAN con protocolos de enrutamiento (rutas estáticas y OSPF), Router como servidor DHCP, ACL, etc.