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Bharat Behl

Bharat Behl

Customer service executive

Followers of Bharat Behl552 followers
location of Bharat BehlChandigarh, Chandigarh, India

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  • Timeline

  • About me

    Branch Manager (Senior Manager) | Federal Bank | ICICI Bank | MBA | CICC

  • Education

    • Satluj public school

      -

    • Manipal school of banking

      2013 - 2014
      PGBM Banking and Financial Support Services 1

      Activities and Societies: cricket football

    • Institute of Technology and Future Management Trends

      2005 - 2008
      Bsc athm Hotel/Motel Administration/Management

      Activities and Societies: customer service and communication skills

    • Manipal Academy of Higher Education

      -
      Master of Business Administration - MBA Banking and Financial Support Services

  • Experience

    • IBM

      May 2010 - May 2011
      Customer service executive

    • ICICI Bank

      Oct 2011 - Feb 2013
      Customer service officer

      handled cash , clearing , front desk , demat and also Learn some part of loan

    • Federal Bank

      May 2014 - now

      Branch Operations: Proficient in managing end-to-end branch activities, ensuring seamless operations, compliance, and customer satisfaction.Customer Service: Expertise in delivering exceptional service, resolving issues efficiently, and enhancing customer satisfaction ratings.People Management: Skilled in leading, mentoring, and motivating cross-functional teams to achieve high performance and productivity.Loan/Credit Management: Comprehensive knowledge of retail/ SME loans, credit assessment, risk management, and Agri Finance.Process Improvement: Strong focus on implementing process improvements for operational efficiency and cost reduction.Audits & Compliance: In-depth understanding of regulatory requirements, ensuring strict adherence to statutory norms, and conducting thorough audits. Show less

      • Senior Manager

        Oct 2023 - now

      • Branch Manager

        Jun 2020 - now

      • Manager

        Jan 2020 - Jun 2020

      • Asst Manager

        May 2014 - Jan 2020

  • Licenses & Certifications

    • Certificate in commercial credit

      Moody's Corporation
      May 2023