Oakley Griggs

Experience

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  GameStop

  Apr 2004 - Aug 2005

  Sales Associate

  I lead my location for over a year in consumer product sales and unreleased product reservations, as well as publication sales. I worked with customers to satisfactorily resolve complaints. I trained new sales employees and management, and I managed inventory and stocking.

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  San Diego State University

  Feb 2006 - Apr 2006

  Student Caller

  I successfully raised thousands of dollars for SDSU through telemarketing to alumni and parents.

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  Ace Parking

  Jun 2006 - May 2007

  Valet

  I greeted and assisted guests with doors and items, parked and retrieved vehicles, and handled special events hosting hundreds of vehicles simultaneously. I trained new valets. I formed trusted relationships with returning guests, enabling consistent quality service and attention to special needs, as well as provided directions and recommendations for places to visit or dine.

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  Ace Parking

  Jun 2008 - Jan 2009

  Valet

  I greeted and assisted guests with doors and luggage, parked and retrieved their vehicles, and handled special events for multiple organizations hosting hundreds of vehicles simultaneously. I suggested and implemented a modified valet system for use during events which increased valet efficiency and decreased guest waiting time. I trained new valets. I formed trusted relationships with returning guests, enabling consistent quality service and attention to special needs, as well as provided directions and recommendations for places to visit or dine. Show less

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  Recycle San Diego

  Feb 2009 - Nov 2011

  Resale Warehouse Manager

  I designed and implemented an organizational system for all electronics in the warehouse, with an emphasis on streamlining the sales process. I sold large quantities of used electronics to buyers speaking only Spanish. I managed business and residential sales, logistics, service contracts, billing, and feedback. I coordinated customer pick-ups and drop-offs involving third party vendors, Recycle San Diego warehouse staff, drivers, and customers. I hosted and supervised e-waste collection events every Saturday at Recycle San Diego, and collaborated with companies to host e-waste collection events at their facilities as well. I wrote and implemented a Stormwater Pollution Prevention Plan for Recycle San Diego. Show less

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  Clear Channel Communications

  Jan 2012 - Jan 2013

  Account Executive

  I utilized radio, the internet, and person to person events to create comprehensive campaigns containing on-air, online, and on-site elements aimed at helping my clients achieve their return on investment and accomplish their specific goals. These goals have ranged from introducing a new product to the market, to increasing market share, to promoting events, to driving traffic to a client's place of business, telephones or website, and much more!

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  KFMB Stations

  Jan 2013 - Aug 2017

  I instructed commercial copy for all live and recorded commercials on the KFMB AM and FM stations. I was cross trained in commercial placement and inventory management in order to back up managers, and I regularly caught and corrected any agency/sales/traffic errors through meticulous attention to detail and clear communication. I prioritized time sensitive copy changes and I requested missing copy instructions in an efficient manner so as to consistently meet daily deadlines while managing fluctuating workloads and personalities. I worked closely with production and sales to ensure efficient and accurate commercial production and copy scheduling. Show less

  • Continuity Coordinator

    Mar 2015 - Aug 2017

  • Account Executive

    Jan 2013 - Mar 2015
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  Irvine Company

  Aug 2017 - Jan 2019

  Associate of Operations

  I supported the operations management leadership team (Senior Manager, Manager and Assistant Manager) by performing administrative and reporting functions, integral to the day to day management of 501 West Broadway. I strove to provide superior customer service in all communication with customers, as the initial point of contact. Some of my core job duties included:• Resolving customer service calls and requests; escalating requests if need be.• Answering the phones, processing mail and preparing email and regular mail.• Verifying that the phone and voice mail systems were working properly.• Activating and deactivating access cards, ordering keys.• Maintaining current insurance certificates for outside vendors.• Ensuring the management office was presentable at all times.• Maintaining all office/kitchen supplies and inventory, including printers and copiers.• Maintaining and distributing nightly security pass down logs.• Maintaining and distributing janitorial logs.• Creating general notices and communications to customers.• Monitoring all customer service requests to ensure timely and efficient resolutions.• Processing invoices, issuing purchase orders, and coding payments to general ledger accounts.• Coordinating with service providers to ensure top quality work was performed in a timely manner.• Completing all general filing (electronic and paper).• Coordinating Conference Center usage.• Assisting with move-ins and move-outs; maintaining customer lease files (electronic and paper).• Updating various databases, spreadsheets, and directories.• Assisting with collecting and reviewing customer insurance certificates, and maintaining compliance.• Maintaining vacant suites and marketing materials.• Planning and assisting the operations management team in facilitating customer events.• Providing additional administrative support to operations and engineering teams as needed. Show less

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  Paladin Technologies

  Feb 2019 - May 2023

  As an Audio Visual Technician II, I report to the Director of Field Operations and work under the supervision of a Superintendent. I install comprehensive integrated audio visual solutions for a myriad of client needs. I participate in the testing, programming, and acceptance processes, as well as document submittals and project close outs. Some of my daily duties and responsibilities include: • Reviewing all job documentation for assigned projects, including floor plans, equipment locations, reflected ceiling plans, conduit call-outs, wall elevations, signal flow diagrams, cable pull schedules, and more.• Performing project installations and service work in a professional manner and in accordance with company established best practices.• Possessing and teaching advanced knowledge of cable termination techniques (Cat 5e, Cat 6, DB-9, Coaxial, XLR, 3.5mm, RCA, Speaker), audio flow principles, cable length restrictions, device networking, rack elevation practices (equipment layout, power distribution, ventilation, wire separation).• Creating device information spreadsheets for all devices in an installation.• Commissioning rooms: uploading DSP configuration and control processor program files, testing the full functionality of the room, adjusting settings and levels to optimize performance.• Performing service calls, successfully troubleshooting a wide variety of issues.• Requesting RMA’s from various manufacturers.• Building excellent rapport with clients through timely communication and attentive customer service.• Writing user instruction manuals for client conference rooms.• Red lining signal flow diagrams to foresee and resolve issues early on during a project.• Coordinating with other trades and general contractors to gather/share information and save time.• Certifications: Hilti, Fall Protection, Scissor/Boom Lift, OSHA 10, Extron AV Associate, Dante Level 2, Shure Integrated Systems Level 2, Harman Networked AV Associate | Commissioning. Show less As an Audio Visual Technician, I reported to a Superintendent. I utilized efficient installation practices to ensure high quality component functionality related to integrated audio visual systems. I helped devise creative solutions to unusual hurdles during installations. I participated in the testing and acceptance processes, as well as assisted with documentation submittals and project close outs. Some of my daily duties and responsibilities included:• Maintaining a clean, safe, and orderly work environment at all times.• Reviewing project requirements and installation plans with various project teams.• Reviewing and implementing day-to-day schedules with fellow Technicians and Project Leads.• Communicating with Project Leads regarding schedule, open items, project status, and milestones.• Coordinating equipment and company vehicle resources to effectively manage projects.• Reviewing materials lists and verifying count accuracy.• Performing project installation or service work in a professional manner and in accordance with company established best practices.• Maintaining a professional appearance and attitude.• Adhering to all applicable safety rules and regulations.• Assisting clients in finding the correct department personnel, taking notes on their needs, taking steps to get the information into the right hands, and following up to make sure the client has been satisfied.• Learning cable termination techniques: Cat 5e, Cat 6 (shielded, non-shielded, jack and plug), RS-232, DB-9 (crimp, solder, male and female), Coaxial (RG6, HD-SDI, SDI), XLR, 3.5mm, RCA, Speaker.• Learning audio visual principles and practices: Audio Flow Principles, Cable Length Restrictions, Device Networking Principles.• Learning to interpret and eventually create signal flow diagrams.• Obtaining certifications: Hilti, Extron AV Associate, Dante Level 2, Shure Integrated Systems Level 2, Harman Networked AV Associate | Commissioning. Show less As an Audio Visual Apprentice, I learned efficient installation practices for ensuring high quality component functionality related to integrated audio visual systems. I helped devise creative solutions to unusual hurdles during installations. I participated in the testing and acceptance processes, as well as assisted with documentation submittals and project close outs. Some of my daily duties and responsibilities included:• Maintaining a clean, safe, and orderly work environment at all times.• Reviewing project requirements and installation plans with various project teams.• Reviewing and implementing day-to-day schedules with fellow Technicians and Project Leads.• Communicating with Project Leads regarding schedule, open items, project status, and milestones.• Coordinating equipment and company vehicle resources to effectively manage projects.• Reviewing materials lists and verifying count accuracy.• Performing project installation or service work in a professional manner and in accordance with company established best practices.• Maintaining a professional appearance and attitude.• Adhering to all applicable safety rules and regulations.• Assisting clients in finding the correct department personnel, taking notes on their needs, taking steps to get the information into the right hands, and following up to make sure the client has been satisfied. Show less

  • Audio Visual Technician II

    Aug 2021 - May 2023

  • Audio Visual Technician

    May 2019 - Aug 2021

  • Audio Visual Apprentice

    Feb 2019 - May 2019
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  AVI Systems

  May 2023 - now

  Install Technician II