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Karen Whitmyer

Karen Whitmyer

User Acceptance Tester

Followers of Karen Whitmyer213 followers
location of Karen WhitmyerCharlotte Metro

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  • Timeline

  • About me

    Instructor- Facilitator

  • Education

    • International Institute of Travel Agents ICTA , Wellesley,MA

      1982 - 1984
      CTC designation Business, Management, Marketing, and Related Support Services

    • McConnell School of Travel

      1978 - 1979
      Travel Airlines, Travel Industry

      Studied to achieve employment with an airline.

  • Experience

    • US Airways

      Jan 2008 - Jan 2010
      User Acceptance Tester

      Developing software enhancements to maximize revenue opportunities.

    • American Airlines

      Apr 2015 - now

      Instructing current USAirways customer service agents new technology for the passenger service system integration occurring third quarter 2015. Although not affected by COVID 19 health wise, it drove me to make a difficult decision to retire from the industry I love. Inclusion and Diversity Customer Service Instructor to new hires and new training initiatives to current team members. Customer Service instructor for newly hired team members. Special Assignment PSS Trainer. contributing to the overall success of the American Airlines PSS Integration project.

      • Customer Service

        Mar 1985 - now

      • Retired

        Jun 2020 - Jun 2020

      • Facilitator

        Mar 2019 - Jun 2020

      • Corporate Instructor

        Jan 2017 - Jun 2020

      • Deployed Corporate Instructor

        Jan 2016 - Mar 2019

      • PSS Trainer

        Apr 2015 - Mar 2019

  • Licenses & Certifications

    • ICTA

  • Volunteer Experience

    • various

      Issued by US Airways Do Crew
      US Airways Do CrewAssociated with Karen Whitmyer