Juozas Augutis

Experience

• 

  The Ritz-Carlton Hotel Company, L.L.C.

  Jan 2005 - Jan 2008

  Receptionist, Steward, Night Auditor, Meetings and Events Porter

  While studying I worked abroad on summer holidays:• 1 summer I participated in work&travel program and worked in USA, Miami, Ritz-Carlton Hotel.• 2 summers I worked in Park Inn Hotel, Dundalk, Ireland.My job experience varied from serving guests, working as receptionist, preparation of meetings and events, washing dishes.

• 

  DNB

  Nov 2008 - May 2012

  • Management and development of Customer Relationship Management (CRM) system. Leading the launch of new CRM program.• Training and educating bank employees to use CRM for daily work.• Sales management and coordination through the bank’s network.• Coordination and implementation of new sales and marketing campaigns. • Service of bank customers via telephone, sales of bank services and products• Training for new employees

  • Project manager

    Jun 2010 - May 2012

  • Call Center Agent

    Nov 2008 - Jun 2010
• 

  AB „Energijos skirstymo operatorius“ (ESO)

  May 2012 - Dec 2012

  Manager for Customer service channels

  • LEAN methodology implementation for customers' service centers and other structural units.• Coordination and management of customers’ service centers: o Planning and management of customers’ service centers budget, monitoring and evaluation performance and results.

• 

  Swedbank Lietuvoje

  Jan 2013 - now

  Enabling Bank and Teams on a Group level to have and use Digital Customer Behavior data, run Experiments and become Data Driven by providing tools for Digital growth and conversion optimization.• Done - Analytics tool implementation across Swedbank Group. Tracking set up process enhancement.• Done - procurement and implementation of Session recording tool across Swedbank Group to help sales, conversion, development and UX teams to reach their goals.• Done - procurement and implementation of A/B testing and personalization tool as well started CRO program across Digital Banking in Swedbank Group. Show less Strategic Projects Manager at Private Customers Department.• Management and implementation of strategic projects for private customers: o New pricing model creation and implementation --> +7 mio EUR income per year o Youth loyalty program relaunch --> 0.3 mio EUR cost saving per year o New service plans launch --> 0.8 mio customers migrated to new pricing o KYC renewal project --> 1.2 mio customers renewed KYC questionnaires• Participation in projects as a project lead, as a stream lead, as business representative (LT and Baltic countries level).January – July 2013Project Manager at Customer Offering Unit --> Offering and sales projects implementation Show less

  • Competence Lead

    Apr 2024 - now

  • Team Manager

    Apr 2022 - Apr 2024

  • Agile Product Owner

    Oct 2018 - Apr 2022

  • Strategic Projects Manager

    Jan 2013 - Sept 2018