Michal Skrbek

Experience

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  Albertina data

  Jan 1994 - Jan 2000

  Developed, launched and promoted a new, online distribution channel for key business partners; managed a sales team and personally managed the top company accounts. Transformed off-line channels into digital. 35% cost cuts achieved through slashing the off-line media (CDs & floppy disks), the digital channel produced $50000 in year 1 and over $150000 in year 2 of my remit, the delivery TTM changed from monthly, weekly & daily periods to instantaneous one through Internet. Helped to develop new and existing business, gave presentations to potential clients, wrote proposals, negotiated prices and developed and maintained excellent relationships with clients. Reported to Sales Director and exceeded the quote although this was a part-time position for working commission only; ranked within the top 3 out of a sales team of 20. Client satisfaction was over 90% and revenue delivered over $100000 per year.

  • Sales Manager, eBusiness Division

    Jan 1998 - Jan 2000

  • Sales Representative

    Jan 1994 - Jan 1998
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  NetCentrum Business Services (Intel)

  Jan 2000 - Jan 2002

  B2B Development Manager

  Analysed the market, formulated a strategic plan, conceived innovative value proposition and developed successful and profitable partner relationships. Executed on the digital transformation of the e-commerce side of the business. Revenue delivered was over $200000 per year.

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  EuroWeb Czech Republic spol. s r.o.

  Jan 2002 - Jan 2003

  Country Sales Manager

  Managed 5 direct account managers, worked closely with 3 channel partners and drove sales before the company’s merger. Performed as a Subject Matter Expert; optimized the sales process and channel engagement, customer sales account planning, establishing goals, opportunity management, forecasting and incentives. Cut cost of overheads (SG&A) by circa 20% through streamlining of the operating model and processes, generated a fasted TTM by 25% through centralisation of all sales, marketing, technical and financial assets on the intranet and grew revenue by more than 30% from $750000 to over $1M. Show less

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  Xerox

  Jan 2003 - Jan 2005

  Key Account Manager

  Consulted on the company’s outsourcing services for key accounts, drove business development and assessed office and production printing environment TCO to deliver savings for the clients. Initiated contact with a leading insurance company in CZ; engaged key stakeholders and delivered solutions that would generate a TCO savings of 15% for better quality (colour option solution) and 35% for the original quality level (black and white printing service). The contract for the color solution which was selected in the end was worth over $750k with a profit margin of 40%. Show less

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  Freedman International

  Jan 2005 - Jan 2006

  Relationship Manager

  Worked closely with blue-chip clients to research and determine their marketing campaign needs, consulted and assessed possible options in solution delivery, including development of execution strategy, tool and vendor optimization. Top airline – engaged with key stakeholders to develop a new OnDemand in-flight menu; implemented the solution on time and within budget which delivered $200k in revenues for Freedman. Worked with new business accounts and built senior level executive relationships with FTSE 100 accounts. Collected requirements and analysed tools for a proposed solution of $25m marketing operations in one of the largest telco firms in Europe. Show less

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  Cisco Systems

  Oct 2006 - Feb 2012

  Program Manager, Strategic Planning and Operations EMEA (Senior Manager grade)

  Grew from a business analyst to transformation programme manager for EMEA with management oversight of 7 project managers and 50+ reports in matrix structure in the area of strategic planning and operations in EMEA, particularly transformation and delivery of all CRM operations across EMEA. Consulted on changes needed to People, Organisation, Process, Technology and Metrics for the best customer service, functionally utilizing Salesforce.com CRM. Posed as a liaison between sales teams in Europe and off-shore development teams in India and US. Programme was on time and under budget by 5%, Hard costs of CRM operations decreased by 23% ($10+M to $8M) through centralising on one SaaS platform and closing other legacy tools, CSAT over 90%, administration time cut by 30%, reporting became instantaneous as opposed to around a week in Excel spreadsheets, time to market or focus on the right opportunities was improved by 25% through better forecasting (the range changed from +/- 20% to +/- 15%) and other soft benefits that could not be quantified, such as better operating model, better data consistency and standardisation and more streamlined processes. Show less

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  Golden Hinde Trust

  May 2013 - Nov 2013

  Implementation Manager

  Project managed implementation of new brand roll out, segmentation of the website and digital space and putting the new strategy into practice end to end. Managed the full lifecycle (requirements gathering to implementation), rolled out the new brand, created events and prepared everything for the next stage of business operations. Utilized Salesforce CRM for sales data accuracy and pipeline management, configured the tool and ran reports for the management.

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  Livetouring

  Jan 2015 - Jan 2016

  Marketing Manager

  Advised on the “go-to-market” strategy for Livetouring UK.

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  Deloitte

  Aug 2016 - Mar 2017

  Senior Consultant

  • Drove the pre-sales activities for leading EMEA telecom and engineering companies• Analysed the Salesforce implementation for a Utility company in Bulgaria, Poland and Hungary and recommended best practice approach for the HQ in the Czech Republic• Collected requirements and coordinated with TS&A (Technology Strategy and Architecture) in the effort to provide the recommendations on the architecture transition in a telco• Participated in the digital transformation bidding to one of the largest banks in the CEE region Show less

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  CGI

  May 2017 - Mar 2020

  Senior Consultant and Team Lead

  • Analyzed GDPR requests for client consent, Team Lead for business analysis in the area of automated reporting, better user interface, added services (such as sending courier) and client 360° at a leading Czech bank with Salesforce CRM integrated to other backend systems (particularly CMDB – Client Master Database and CDS – Central Data Storage), ensuring the client service users can provide a top level customer service to their clients, • Ran business analysis for a building society as a Team Lead to deliver customer portal for eLoans and a Client Zone built on MS Dynamics CRM,• Participated in the presales activities (leading financial services institution and developer) Show less

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  DigiSoul

  Jan 2021 - now

  Salesforce Delivery Soul
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  Accenture

  Apr 2021 - now

  Associate Manager

  Experienced Salesforce Business Architect with very strong business analysis and project management background, encompassing Salesforce.com Platform Solution Design, Implementation & Project Management. Client facing role, currently working with top recruiting agency on development and delivery of their Salesforce instance globally. Focusing on Sales and Recruitment parts of the org, particularly Outsourcing opportunity for Germany, Italy and Spain and recruitment process optimization for the European countries. Show less

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  Expertwired

  Jun 2022 - now

  Registered Expert

  Expert on Salesforce administration, Marketing-Sales-Service-Experience Clouds, particularly in Financial Services, Utilities, Telco and Professional services. IoT in manufacturing and Telco. Competitive landscape in both Western and Eastern Europe and much more. Just reach me at www.expertwired.com

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  GLG

  Mar 2023 - now

  Senior Business Advisor