Lori Bishop, SCP

Experience

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  Dr Pepper Snapple Group

  Jan 2007 - Jan 2011

  Human Resources Director, Southwest Region

  I directed and enriched HR for one of four business units within the 20,000-employee global organization. Drove human resources strategy and operations in support of 3,100 employees at 22 locations in the flagship Southwest Region. In this position, I led a motivated team of 18 world-class HR professionals to consistently outperform.Select value added:• Transformed the corporate culture to focus squarely on core values, and create an environment that encouraged (and acted on) the ideas of people at every organizational level.• Decreased employee turnover by 48% and saved $2.5M in hiring expenses by launching staff-driven hiring teams.• Replaced discipline with performance counseling—an initiative that changed the game for both managers and employees.• Improved leadership capabilities via 12 intensive training workshops (40+ hours each). Show less

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  Balfour & Co

  Jan 2010 - Jan 2011

  Vice President, Human Resources - Balfour-American Achievement

  Restructured HR and revitalized the workplace for a printing and consumer products company with 2,500 employees and contractors in 6 union and non-union locations in the US and Mexico. Provided vision, insight and direction for HR strategy and operations, eliminating inefficiencies and facilitating companywide culture change. Led team of 17 HR professionals and guided the executive team to build a high performance workplace (HPWP) that hires, develops and cultivates talent for maximum productivity and retention. Recruited executives, then motivated and trained leaders to work together to overcome obstacles and maximize opportunities for profitability and success.• Transformed corporate culture, removing wasteful and unproductive operations and creating a dynamic, people-oriented environment that empowered and supported managers and team members• Implemented a talent management system and introduced hiring practices that emphasized team member quality and potential, rather than total years of experience• Reorganized compensation structure and bonuses, improving the candidate pool and driving retention while saving $200,000 annually Show less

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  MONI Smart Security

  Jan 2011 - Jan 2013

  Vice President, Human Resources

  Innovated HR—as well as facilities and loss prevention operations—to prepare the company for growth and scale. As a core member of the executive team, I provided strategic leadership to support a diverse workforce of 850 employees.Select achievements:• Overhauled the talent management function, and redesigned compensation and benefits.• Lowered turnover from 137% to 37% by establishing employee-led hiring teams.• Up-leveled the executive team by recruiting talented candidates for business development, operations, marketing, and finance operations.• Conceived and led an organizational effectiveness strategy that realigned leadership priorities with performance targets. This initiative delivered measurable results in employee engagement and customer satisfaction.• Directed HRMS implementations from planning through adoption. Show less

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  Dynata

  Jan 2013 - Jan 2016

  Global Vice President, Human Resources

  I have been building and restructuring teams, functions, and entire organizations for many years. In this global HR leadership position, I drove business transformation and provided accessible, supportive change management for 1,200 employees in the Americas, Asia-Pacific, and EMEA regions.Highlights:• Reorganized corporate HR in the US and Canada.• Delivered results through people by changing HR to a business-partner approach.• Provided on-the-spot HR expertise and advice across all departments and time zones.• Enhanced leadership capabilities by designing and facilitating 24 distinct workshops for multitiered leaders and employees.• Bumped up employee engagement from 53% to 89% globally via operationalizing a values-based leadership philosophy.• Devised the company’s first compensation plan and salary structure.• Launched an organizational effectiveness campaign that turned around an attrition issue for a high-value commercial group (responsible for 70% of total revenue). • Conducted a frontline leadership assessment, introduced coaching, and implemented a strategy to place the right people in the right roles.• Redesigned the commercial organization—saving $8M annually. Show less

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  UT Southwestern Medical Center

  Jan 2016 - Jan 2019

  Assistant Vice President (AVP), Human Resources - System

  There is no question that the healthcare industry needs top talent! In this HR executive position, I reimagined the talent acquisition function to attract and retain best-in-class candidates for UTSW Medical Center (751-bed hospital) and Schools of Medicine, Health Professions, and Biomedical Sciences.I created and managed the annual recruitment budget and provided accessible leadership, coaching, and mentoring to six direct reports and 35 staff. I also directed the executive search program (for incredible C-suite talent), the revenue-generating internal temp agency, and 100+ staffing service contracts.Value added:• Redesigned recruitment efforts for maximum efficiency and unparalleled results: hired 5,000 employees each year and reduced open positions from 1,600 to 38.• Cut vendor costs by $800,000 in six months and shortened the average time-to-fill by 55% (from 89 to 40 days).• Developed and facilitated “Operation Hire Right,” a training program that educated recruiting staff on behavioral interviewing, reducing bias, and ensuring psychological safety for interviewees.• Changed the approach to employee relations—lowering risk, minimizing compliance issues, and decreasing turnover.• Mitigated organizational risk and exposure by implementing the company’s first OFCCP audit and driving process and policy changes.• Supported efficient staffing processes by migrating to Taleo and completing the transition in 90 days. Show less

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  PCI not the big company

  Jan 2019 - Apr 2024

  Chief People Officer (CPO)

  PCI has been transformed over the past several years. We adopted a new organizational strategy, structure, and culture. We embraced new ways of doing business. We created a truly inclusive, people-centric business that is aligned with our values and powered by a diverse and resilient workforce.In close collaboration with the CEO, executives, and team members—and reporting to the COO—I have jumpstarted many of these efforts, including overseeing every facet of HR. I drive strategic planning, learning and development (L&D), talent acquisition, performance management, total rewards, compensation and benefits, and anti-racism strategy. I also partner with colleagues to build an environment that fosters meaningful connections between people and the work they do every day.Our steadfast commitment to people has resulted in a series of awards since 2019. Here are a few:– Great Place to Work (2x)– Fortune’s 100 Best Medium Workplaces (4x)– Fortune’s Best Workplaces for Millennials– Fortune’s Top 100 Workplaces: Best DEI Program– Fortune’s Best Workplaces in TexasA few contributions:• Pioneered and operationalized people policies, programs, and processes to place employees front-and-center.• Led a strategic business overhaul, leadership team intervention, and compensation upgrade to rightsize the business where needed.• Designed a hyper-fast talent acquisition program and comprehensive training and onboarding solution (inclusive of life skills development) that prepares call center employees to do great work.• Increased staff retention by 31%.• Introduced a thoughtful and comprehensive strategy aimed at improving equity that embraces conversation, rewards integrity, and inspires both learning and unlearning. Show less

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  Parkland Hospital

  Jan 2019 - Jan 2019

  Vice President of Talent Acquisition and Chief Workforce Officer

  I was tapped by the then-CTO to revamp the talent acquisition strategy, department, and team to boost quality and compliance. I devised a strategic workforce planning process and implemented hiring processes to help the organization achieve short- and long-term objectives. I also rolled out new technologies to streamline and automate key processes.

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  Crisis Text Line

  Apr 2024 - now

  Senior Vice President of People Operations