Adrianna Puryear

Experience

• 

  Gene Juarez Salons & Spas

  May 2018 - Nov 2018

  Customer Service Specialist
• 

  MomentumIQ

  Dec 2020 - Apr 2022

  Product Manager

  Led the full development lifecycle of Scrillionaire, a mobile app featuring AI-driven functionalities to educate users and enhance spending knowledge. Managed Agile development using Scrum methodologies to streamline collaboration across cross-functional teams. Delivered a proprietary data aggregation tool (details confidential) and created a comprehensive product roadmap for AI feature integration, ensuring alignment with user needs and strategic goals. Conducted market research on AI trends, KYC regulations, and compliance requirements to deliver a safe, compliant, and insured banking experience. Oversaw the TestFlight submission, gathered early user feedback, and implemented iterative updates to optimize features and functionality for the official launch. Additionally, led branding efforts, including logo design, to ensure a cohesive visual identity for the app. Show less

• 

  Alaska Airlines

  Jul 2021 - Jan 2022

  Customer Service Representative

  As a Customer Service Agent (CSA) at Alaska Airlines, I play a crucial role in ensuring a positive travel experience for our passengers. I assist with check-in processes, baggage handling, and boarding procedures, helping to resolve any issues related to tickets, seat assignments, and travel itineraries. Providing excellent customer support is a top priority for me; I answer questions, address concerns, and offer information about flights, airline policies, and airport facilities. I also manage ticket purchases, changes, and cancellations, as well as reservations, both in person and over the phone. In the event of flight delays or cancellations, I communicate with passengers, provide updates, and help arrange alternative travel plans. Ensuring compliance with safety regulations and airline policies is another key aspect of my role, which includes verifying passenger identification and handling sensitive information securely. I work closely with other airport personnel, including gate agents and baggage handlers, to ensure smooth operations and a seamless travel experience. Ultimately, my focus is on delivering friendly, efficient, and responsive service to enhance passenger satisfaction. Show less

• 

  Presently

  Jan 2022 - Apr 2022

  Product Team Lead

  Presently is built on the idea that gratitude journaling should be free, private, and available to all. It will never have ads, never have a premium version, and will always be open source. Entries are kept on device and can be exported to CSV.Presently is also built with the best Android practices in mind. It follows MVVM to separate concerns and ensure we write testable code. We require 80%+ code coverage and rely on both unit tests and instrumented tests (with a heavier weight towards unit tests). Instrumented tests are run on Firebase Test Lab, crashes are reported through Crashlytics, and analytics are reported with Firebase Analytics.We support several languages currently and are always looking for translators to help us! We support French, Spanish, Italian, German, Finnish, Arabic, Dutch, Polish, Portuguese, Slovakian, Croatian, Romanian, Turkish, Russian, Afrikaans. Show less

• 

  Hedge

  Apr 2022 - Mar 2024

  Product Manager

  Led the end-to-end development of an innovative hedge fund investment platform, integrating social media and educational features to enhance user engagement and investment knowledge. Defined and communicated product vision and roadmap, aligning with stakeholder expectations, prioritizing features based on user feedback, market research, and shareholder requirements. Managed cross-functional teams through the Agile development process, including engineering, design, and QA, ensuring delivery of intuitive tools for real-time market analysis and community-driven insights. Monitored project scope, timelines, and budget, using Agile methodologies to ensure on-time delivery. Spearheaded the implementation of user onboarding, support, and retention strategies, optimizing user experience and maintaining the platform’s competitive edge within the financial sector. Reported key performance metrics to stakeholders and continuously adapted the project strategy to meet evolving business goals. Show less