Jad El Cham

Experience

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  International Turnkey Systems - ITS

  Jul 2008 - Aug 2008

  Network Department Engineer
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  Touch Lebanon

  Jul 2009 - Sept 2009

  Technical Department - SI&M Unit Engineer
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  Cisco

  Jun 2010 - Dec 2010

  Network and Telecom Engineer

  • Implemented several Cisco Unified Communications Solutions architectures• Exposure at Fiber Optics architectures, implementations and testing solutions• Exposure at Accessibility design technologies and certifications

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  Data Consult

  Jan 2011 - May 2017

  • Overseeing all consulting engagements and post engagement services including but not limited to product implementations, product migrations, data conversions/migrations, and post implementation services• Drives adherence to policy and best practices through coaching and performance management• Responsible for budget plans, strategic plans and annual forecasts• Identify potential problems regarding customers, document these problems, devise solutions and document these solutions.• Build relationships with customers• Managing the day-to-day activities for the Professional Field Services group• Building and managing teams that are responsible for IT solution implementation and providing services to our customers.• Acting as a technical point of escalation for the different teams in the Field Services group (Core Routing, SP, Security, UC, Systems, Integration Development, Passive)• In charge of hiring, assigning duties, training and evaluating the team members Show less • Deliver training courses, workshops, and presentations tailored to both internal capacity building as well as to customers enabling• Create, develop, and maintain Unified Communications (UC) training course material • Create, develop, and maintain Unified Communications (UC) training course LAB• Contribute to the creation and development of Network Security training course material and LAB• Coach, train, and advise other colleagues and trainers to ensure professional delivery of up-to-date training courses• Create the training strategies, curriculums and procedures Show less • Specialized in Voice and Video over IP technologies• Deployed UC cloud-based solutions based on Cisco UCS and VMware virtualization platforms• Deployed and implemented VDI solutions based on Cisco Virtualization Experience Infrastructure• Implemented different Telepresence solutions and TaaS (Telepresence as a Service) as part of Cisco’s Collaboration experience• Implemented and designed Unified Communications solutions for large businesses, medium scale businesses as well as SOHOs• Experience in Digital Media Signage spanning different vendors• Implemented different Telepresence solutions and top of the line technologies as part of Cisco’s Collaboration experience• Implemented routing, switching, wireless and minor security network projects• Conducted numerous Proof of Concept projects related to Voice, Video and Digital Signage• Performed integrations between Cisco and other vendors (Microsoft, Nortel, Etrali, etc)• Performed support and maintenance for both existing and newly designed networks• Scope of projects span several countries in the MENA area and Europe Show less • Specialized in Voice and Video over IP technologies• Deployed UC cloud-based solutions based on Cisco UCS and VMware virtualization platforms• Deployed and implemented VDI solutions based on Cisco Virtualization Experience Infrastructure• Implemented different Telepresence solutions and TaaS (Telepresence as a Service) as part of Cisco’s Collaboration experience• Implemented and designed Unified Communications solutions for large businesses, medium scale businesses as well as SOHOs• Experience in Digital Media Signage spanning different vendors• Implemented different Telepresence solutions and top of the line technologies as part of Cisco’s Collaboration experience• Implemented routing, switching, wireless and minor security network projects• Conducted numerous Proof of Concept projects related to Voice, Video and Digital Signage• Performed integrations between Cisco and other vendors (Microsoft, Nortel, Etrali, etc)• Performed support and maintenance for both existing and newly designed networks• Scope of projects span several countries in the MENA area Show less

  • Technical Leader and Manager

    Nov 2015 - May 2017

  • Technical Trainer

    Oct 2015 - May 2017

  • Senior Network Engineer - Unified Collaboration Team

    Jan 2015 - Nov 2015

  • Network Engineer - Unified Collaboration Team

    Jan 2011 - Dec 2014
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  UNDP CEDRO

  May 2011 - May 2013

  Network Consultant

  IP Networking consultant for the Intelligent Street Lighting in Downtown Beirut Project

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  Activeo

  Oct 2013 - Apr 2015

  Senior Unified Collaboration Engineer - External

  • Implementation and integration of Unified Collaboration projects based on Cisco UC Technology coupled with in-house development tools providing a level of management, reporting and multi-tenancy capabilities• Cisco Contact Center deployments (UCCE and UCCX) coupled with in-house development tools for analysis, reporting and tracking• Technical training for IT administrators and users• User capacity building sessions• Auditing and adjusting existing infrastructures and configuration elements to meet best practices and security requirements• Deployments span several countries: France, Germany, Norway, Switzerland, Sweden Show less

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  RIPE NCC

  Apr 2015 - now

  Key Responsibilities:* Strategic Policy Development: Spearheading comprehensive gap analysis and market studies to identify opportunities and challenges within the telecommunications landscape.* Technology Trends Monitoring: Keeping a watchful eye on emerging technologies that could impact IP Networks and Telecommunications, translating technical insights for effective communication with government officials.* Stakeholder Engagement: Acting as a vital liaison between various stakeholder entities (governmental, commercial, research, community, etc.), providing valuable insights to influence policy development and regulatory decisions.* Capacity Building: Coordinating, Designing and Executing Learning and Development efforts and capacity-building initiatives for stakeholders across the region, contributing to a more robust telecommunications ecosystem. Show less • Contribute to the development of engagement strategies and procedures• Manage projects related to Learning and Development as well as capacity building in the service region• Build better engagements with Telco regulators, universities, governmental institutions, central banks and other stakeholders and ultimately implement collaboration projects• Overseeing the cooperation with other teams in the context of these projects• Create and update documentation related to Training Services (course reports, policies and procedures, check-lists, guidelines, objectives, iii/www)• Prioritize tasks effectively, document procedures, and set deadlines• Deliver training courses, tutorials, workshops and presentations• Create, develop and maintain training course material (slides, instructor/student notes)• Coach, train and advise part-time trainers to ensure professional and up-to-date delivery of training courses• Contribute to the development of E-Learning modules• Maintain a high level knowledge of the activities of the Registration Services and other departments Show less • Part of the first TTT initiative in the Middle East and the Levant area.• Deliver training courses, tutorials, workshops, and presentations to groups of IT administrators, Network Operators and Engineers across the area of the RIPE NCC• Training sessions, Workshops and talks delivered:IPv6 for ISPs Workshop - Beirut, Lebanon - November 2015IPv6 Coordination Day - Beirut, Lebanon - November 2015IPv6 for ISPs Workshop - Istanbul, Turkey - March 2016 MENOG 16 Plenary Talk - Istanbul, Turkey - March 2016 RIPE NCC Levant Regional Meeting - Beirut, Lebanon - April 2016IPv6 Workshop - Beirut, Lebanon - April 2016IPv6 Roadshow Workshop - Beirut , Lebanon - April 2017 Show less

  • Regional Manager, Public Policy (Technology Adoption and L&D)

    Mar 2023 - now

  • L&D Program Manager

    Feb 2018 - Mar 2023

  • Technical Training and Development Officer

    Jun 2017 - Jan 2018

  • Trainer (External)

    Apr 2015 - May 2017
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  Université Saint-Joseph de Beyrouth

  Feb 2018 - Jan 2023

  Visiting Lecturer - Telecom and Networking Track

  École supérieure d'ingénieurs de Beyrouth