Olga Gonzalez

Experience

• 

  NYC College of Technology

  Sept 2011 - Mar 2012

  Student aide

  Print out work for students, check each computer room to see everything is in order and fix computer if there were any problems

• 

  Whole Foods Market

  Mar 2014 - now

  Responsible for the support of day-to-day human resource operations with a focus on HR life cycle processes and transactional support.• Function as an internal subject matter expert for the organization regarding unemployment.• Receive, prioritize and meet deadlines for all claims, questionnaires, and other unemployment-related matters.• Analyze individual case information, relevant data and internal team resources for appropriate response to unemployment matters.• Understands how to filter, interpret, and apply TMS policy, process, and procedural information to resolve Team Member and Team Leader questions.• Comprehensive transactional knowledge of HR functions, including Compensation, Benefits, Wellness, Payroll, Employment, Team Member Relations, Performance Management, and Training.• Detailed knowledge of WFM’s HRIS and data management software and applications.• Detailed knowledge of company TMS policies and applicable government regulations. Show less Responsible for the organization & flow of all department product data; the integrity, accuracy, completeness & timeliness of that data. Entry of data into the hosting systems in coordination with the maintenance schedule and policies.• Assisted in creating Global data alignment, data best practices, and streamlining data policies across all regions.• QA testing and spearheading QA release projects regarding the Global Data Operations team.• Supported Global projects and initiatives by partnering with Global and Regional Category Managers to implement changes.• Entered data for multiple regions into hosting systems in accordance with the maintenance schedule and policies.• Followed batching procedure & generated auditing processes• Working knowledge of hosting & downstream systems including but not limited to: PeopleSoft, DVO, VIP, Data Monster, eStore & IRMA.• Attended meetings as scheduled & train teams on hosting system procedures for store and/or Global Purchasing team use.• Effectively communicates with multiple regions, ensuring accurate and efficient use of shared systems• Excel software knowledge and technical aptitude.• Receiving/Accounting/purchasing knowledge.• Ability to comprehend, interpret, and analyze item/category sales and pricing data.• Able to embrace change with enthusiasm and work as part of a collaborative team.• Ability to effectively manage large volumes of information according to defined parameters and schedules• Excellent organizational and prioritization skills. Ability to comprehend, interpret and analyze instructions, financial reports, purchase orders, program plans and revisions• Excellent written and verbal communication skills. Ability to effectively present information and respond to questions in one-on-one interaction, meeting/group participation/presentation situations involving Team Members, Team Leaders, Store/Facility Leadership, Regional Leadership, National/Global Leadership Show less • Exemplify Whole Foods Market Culture, Core Values, Quality Standards and the Customer Service Commitment.• Update, maintain and process store and/or facility payroll, punch corrections and Paid Time Off entry according to global and regional procedures; compile and report data as needed.• Meet deadlines with great service to Store Leadership and Team Members.• Continuously analyze current processes; bring creative solutions to TMS to better address present and future store/facilities administrative needs• Maintain comprehensive knowledge federal and state wage and hour laws as well as relevant regulatory rules specific to each state within the region.• Run Benefit reports as needed and monitor for TM completed enrollment in benefits• Complete new hire paperwork and separation paperwork and related business processes in Workday Show less Deliver and track all training initiatives.Work within training deadlines and goals.Ensure Team Leaders collaboratively work with new Team Members during their first week.Completes new Team Member checklist and communicates status with TL.Facilitates Code of Safe Work Practices training and complete documentation.Facilitate all safety updates and refresher training and completes documentation.Acts as a role model for constant food safety and sanitation procedures.Trains all Team Members on new products.Consistently practice and model proper care, use and maintenance of all equipment.Arrives to work station on time, dressed and ready to workWork all scheduled shifts and attend required training and meetings.Provide excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.Immediately reports safety hazards and violations. 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  • Senior TMS Operations Specialist

    Aug 2022 - now

  • Global Data Operations Specialist

    Mar 2018 - Aug 2022

  • TMS Administrator

    Aug 2016 - Mar 2018

  • Prepared Foods Team Trainer

    Jun 2015 - Jul 2016

  • Prepared Foods Team member

    Jun 2014 - Jun 2015

  • Prepared Foods Team member

    Mar 2014 - Jun 2014