Keith Adams

Experience

• 

  Kleine Marie

  Jul 2012 - Nov 2014

  Waiter

  -Waiting on tables was my primary duty during events and/or conferences. -Assisting the kitchen staff where necessary, particularly when guests' expectations were extraordinarily higher.-I helped with the set-up, clean up and break-down of the venue prior to functions.-I attended to ad hoc duties as requested from time to time.

• 

  Deli @Root44

  Nov 2014 - Feb 2017

  Retail Sales Assistant

  -I was often responsible for managing the cash register of the Deli. -Using sales and marketing techniques, I promoted and sold Deli products and services in addition to retaining existing customers.-Consistently assisting the Deli manager and owner with administrative tasks.

• 

  Stellenbosch Museum

  Jun 2016 - Jul 2017

  -I acted as a historical guide in period-houses of Stellenbosch, receiving and welcomingvisitors and/or tourists to the museum buildings. -I often assisted the museum manager in organizing public and outreach programsfor schools.-I compiled weekly and monthly progress reports to management and/or thesupervisor. -Given access to the Museum's social media platforms, I was co-responsible for promoting the museum, advertising its services and products to draw new tourists and visitors. Show less

  • Audit Intern

    May 2017 - Jul 2017

  • Museum Assistant

    Jun 2016 - May 2017
• 

  Snowball

  Aug 2017 - May 2019

  -I provided clients with information regarding their account status’ including overduebalances, debt collections and provisions of account-related documents.-I assisted management and the Customer Experience Manager with ad-hoc company-related projects. -I liaised with the company's Help-desk and Sales departments to meet the client’sneeds and expectations. -I was responsible, along with the Customer Experience Manager to manage Snowball's Social Media platforms to monitor clients’ complaints, compliments and recommendation-in order to log, report and resolve problems accordingly and timeously. -I was responsible for retaining customers that wished to cancel their subscriptions with Snowball by investigating, analyzing and proposing solutions to the client's primary problem and reason for cancelling.-I performed quality control checks on new installations and jobs completed by Snowball’s coordination Team to verify that information is accurate and that nosystems errors were generated. Show less

  • Junior Debtors Clerk

    Jul 2018 - May 2019

  • Helpdesk Agent/Tier 1 Technical Support

    Aug 2017 - Jun 2018
• 

  MiDo Foundation( Franschhoek High School)

  Jul 2020 - Mar 2021

  Co-Facilitator

  -Assisting the Hub-Coordinator with tasks, setting up of Chromebooks and preparation of classrooms for 'Hub Sessions'.-I assist the Hub-Coordinator with planning and executing future-dated tasks.-Covid-screening.-Attend to ad-hoc duties from time to time.

• 

  Mezzanine

  Mar 2021 - Jun 2021

  Customer Service Consultant

  -Ensure that all issues are resolved within a respectable turn-aroundtime.-Provide continuous feedback on long- outstanding issues.-Ensure that product teams are aware of the issues and working on theissue/s as per DSL SLA commitments.-Recognize and manage complexity (generic content vs client-specific content).-Prioritize according to the business’ needs-Communicate extensively within the relevant department.-Archive redundant content to meet SLA commitments-Log User Service requests on all other helpdesk interactions.-Assign/escalate problems to the appropriate resource.-Stay current with system information, changes, and updates.-Adhere to the Information Security Management System policiesand procedures as per ISO 27001 and Mezzanine's InformationSecurity Management System (ISMS)-Attend to all Solidarity Fund Queries and/or irregularities and report them to management for resolution Show less

• 

  Merchants

  Jan 2022 - Oct 2022

  Customer Service Representative

  -First line Technical Support to customers.-Configuration of wireless and Fibre routers. Set-up of networks.-Managing customers' expectations and complaints.- Report any incidences that could impact call volumes.-Troubleshoot and resolve all fibre-related issues.-Escalate known and new problems to third parties.-Meet and exceed daily weekly and monthly targets.

• 

  TallOrder Solutions

  Oct 2023 - now

  Techical Support Admin