Marek Karcz

Experience

• 

  Google

  Oct 2007 - Oct 2012

  Support Top Contributor

  - Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.- Worked with customers to understand needs and provide excellent service.- Conducted research, gathered information from multiple sources and presented results.- Prepared variety of different written communications, reports and documents.

• 

  IBM

  May 2016 - Sept 2019

  - Main technical point of contact for EMEA region.- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.- Installed important security and functionality patches to maintain o protections against intrusion and system reliability.- Implemented corrective plans of action for network availability and latency.- Completed reports detailing network and systems performance an downtime issues.- Worked flexible hours across night, weekend and holiday shifts Show less

  • Technical Lead

    Jun 2017 - Sept 2019

  • AS/400 System Administrator

    May 2016 - Sept 2019
• 

  Amazon

  Oct 2019 - now

  - Functioned as Program Manager, Project Engineer and Onsite Build Lead for 90 Lifecycle projects, 17 Site Launches and Retrofit programs for Poland, Czechia, Slovakia, Austria and Germany. Effectively delivered every assignment within the budget and on time.- Acted as On Site Build Engineer for seven diverse types of Amazon Fulfillment Centers (LCJ3, LCJ4, LCJ4 RELO, KTW9, POZ2, KTW5).- Took ownership of deploying eight Amazon Partner Logistics sites in emerging market in Austria. - Negotiated with low voltage contractors, Internet Service Providers and vendors to foresee and overcome potential challenges. Created innovative framework for remote infrastructure deployment at scale (Zero touch). Implementation allowed five AMLP sites to be launched within one week.- Successfully build 193,000 square meters Amazon Robotics site in Swiebodzin, Poland (POZ2), two months ahead of schedule and achieved overall Operational Readiness Testing score of 99.6%. Evaluated,designed, proposed and executed new Uninterrupted Power Supply system for Demarcation room. - Provided full redundancy for circuits and radio system infrastructure. As a result all new sites followed the same solution.- Identified optimal and cost effective Main Distribution Frame room cabling installation for electrical design and server rack position, implemented at KTW5. This solution speed up MDF assembly and allowed effortless troubleshooting & maintenance. Improved cable management positively impacted safety requirements.- Core member of EMEA OpsTechIT ORT Team in charge of reviewing over 50 builds. Actively overseeing ever-changing environments and addressing design challenges. Show less - Led the design and implementation of servers, network, and datacenter for a newly build 60,000m2 Amazon site and accomplished this task 5 months ahead of the scheduled with the result of 99.7% completion.- Pilot the successful implementation of a firmware upgrade on 300+ Cisco Catalyst 9300/9500 switches by using Network Automation and Python scripting.- Executed appropriate troubleshooting protocols to achieve 99.99% uptime goals for Cisco devices.- Managed and executed current and upcoming IT projects, including the hardware acquisition, licensing, and project scheduling.- Led the successful implementation of Cisco industrial firewalls and switches for Advanced Technology deployment.- Oversaw asset deployment functionality ensuring smooth movement of Cisco network inventory, aggregation, auditing, database part catalog.- Developed and maintained process documents for network equipment asset rebuilds and recycling.- Acted as a proxy of IT Manager and representing the IT Department in meetings / conferences.- Prioritized work for the Team in line with business priorities, estimating and task planning.- Contributed to strategic discussions with senior management.- Managed and working as Single Point of Contact for medium and large IT projects.- Recruited top talent and raising the bar for the Team with over 250 interviews.- Acted as a technical mentor for employees and assisted in their career development.- Assisted in evaluation of new technology and developing processes or procedures for technical support. Show less

  • Information Technology Project Engineer

    Dec 2020 - now

  • Information Technology Engineer II

    Oct 2019 - Nov 2020