Gerhard Kleynhans

Experience

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  Essilor South Africa

  May 2015 - Nov 2021

  MIS Specialist
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  NEC XON

  Dec 2021 - Apr 2024

  Field Support Technician
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  SynergyIT

  May 2024 - Oct 2024

  Support Engineer

  Servicing and technical support to Clients.Troubleshooting and Remote Support.Organising and scheduling of Call-outs, installations etc.SLA Maintenance and support.Research & Development - finding solutions and providing support to various software and hardware.Management of equipment and asset management.ESET management and configurations.Server, laptop and PC repairs, upgrades and new reloads. 365, manage Exchange and Office 365.Support and Maintain File, Print, Virtual Servers.Support and maintain 3cx systems and Servers.Assist clients with router configurations, troubleshooting network issuesMonitoring the network for outages and investigating the cause, escalating where and when necessaryScheduling on-site visits and improving on-site support by training users on issuesWork on all tickets that come into the helpdesk.Create documentation and ‘how to guides’ on current solutions portals.General IT Support from Hardware to Software including upgrades / Perform troubleshooting on issues.Organise and schedule upgrades/maintenance of systems.Repair. upgrade, setup, and maintenance on clients' machines as requested by clients or companies.Delivery and installation of various equipment to clients and internal.Arrange repair of client components/devices that are under warranty with the companies on behalf of the client.Provide clients with information on where they should improve equipment and need information they are requesting. Backups of laptops /desktopsMaintaining Client Site documentation (Client Security, policies, and procedures)Windows, Mac OS and cPanel Variant SupportAssist on quotes, providing correct detailed information to admin staff for quoting and ordering purposes. (new sales, e.g., upgrades to workstations/servers).Assist with Project Planning for any client projects.Assist with the current support processes and streamline support desk processes. Show less

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  LAN Logix (Pty) Ltd

  Nov 2024 - now

  Senior Engineer