Jack Zhou

Experience

• 

  Mitac International Corp.

  Jul 2000 - Jan 2003

  Product Engineer

  Responsibilities:• Responsible for setting up tester and test program and maintaining tester and fixture.• Responsible for offering the short term and long term solution for any line top and hot issue.• Responsible for continuous improvement of process capability, improving quality and FPY.• Responsible for qualifying EE component, EC management, PPAP management.• Responsible for releasing SOP, training operator, making pFMEA and control plan.• Responsible for optimizing line layout and line efficiency improvement, reviewing DFM during NPI and Mass Production phase.• Responsible for continuous improvement of process, eliminating waste, enhancing production efficiency and meet customer demand.• Cooperation with DE/RD team in measuring signals of PCBA and resolving design issue.• Quickly analyzing and resolving line quality issue using QC toolkit and failure analysis methodologies.• Cooperation with quality team and customer to conduct QPA, and follow-up issues.• Conducting training for all related line staff and operators in terms of Electro-static Discharge, Environment, Health and Safety, IPC-A-610C/D, PCBA process, etc. Show less

• 

  Dell

  Jan 2003 - May 2008

  Failure Analysis Engineer

  Responsibilities:• Responsible for testing in hardware and software of Server/PC/Notebook and Made sure quality and application in compliance with the specification and quality plan during NPI and Mass Production phases.• Responsible for resolving the incoming quality、in-process and finished goods issue as well as handling customer complaints, addressed major/hot issues and followed-up on FACA of issues according to line daily report and field quality weekly report.• Responsible for resolving IFIR(initial field incident rate) issues and taking preventive action at factory site.• Responsible for training QC operators and qualifying them, conducted OBA for finished goods according to sampling plan and quality plan and resolving all OBA issues;• Responsible for FPY improvement and making sure product with good quality; co-work with NPI team for any new product testing.• Responsible for optimizing line and improving testing efficiency and coverage, eliminating waste, strictly controlling the quality.• Responsible for participating in QPA for suppliers, ensuring the quality of incoming parts and good support from suppliers.• Participated in worldwide quality conference call to review and share hot/top issues and solutions with WW quality and engineering team. Show less

• 

  Lexmark

  May 2008 - Jan 2013

  NPI Program Manager

  Responsibilities:• Responsible for managing a program team, Leding the team to finish EVT/ DVT/ MVT/ Safe Launch phase of products，Ensured all new projects to go to mass production successfully.• Responsible for managing progress of any new programs, coordinated the relationship between Lexmark USA and suppliers, and developed a good relationship with supplier; ensured the program got done with good performance, and controlled the cost of any program and risk assessment.• Responsible for MRR (manufacturing readiness review); line setup such as WI, fixture, tester, GR&R, product/test specification, line balance, pFMEA, and control plan.• Drove suppliers to quick response for line hot issue/PI failure as well as customer complaints; released CAR and ensured CAR updated /closed in time.• Responsible for managing Laser printer/ scanner/ LSU/Power Supply/PCBA/electronic part/mechanical part from IQC, In-process to finished goods and sub-tier supplier's IQC to finished goods.• Managed/Supported suppliers to Made a good build plan, analyzed and resolved issues during NPI and Mass Production, improved FPY, cost reduction, reviewed line capacity.• Responsible for reviewing FAI, PPAP, EC management, process improvement, quality plan.• Responsible for reviewing SPMP(supplier performance management procedure) quarterly. Show less

• 

  SoundKing

  Jan 2013 - Jan 2016

  Director of Engineering

  Responsibilities:• Responsible for Product Engineering、Test Engineering、Industrial Engineering、NPI (New product introduction)、Automation department.• Built and coached the engineering team, led the team to closely work with the whole cross functional supply chain team.• Responsible for setting the KPI and annual major objectives and Led the team to achieve KPIs, drove these key objectives.• Drove cost reduction and continuous improvement to achieve yearly targets, Drove regular lean manufacturing.• Managed ODM/OEM product, drove continuous improvement in quality、delivery and cost reduction.• Led NPI programs in planning and executing development builds and new product ramps. Schedules to facilitate technical readiness with cross functional supply chain team.• Managed engineering document-ECR/ECN,BOM,SOP released to all processes for production complying ISO and EHS standards, and Made sure manufacturing team and quality to effectively be executed.• Participated in design reviews of new features through DFM, functional test development; co-work with DE/RD team to resolve the design issues and coordinate with manufacturing team and quality team to resolve process issues and incoming component issues.• Conducted component qualification、EC management、PPAP management. Drove continuous improvement on the FPY(First Pass Yield).• Managed all processes test fixtures、manufacturing equipments and review and optimized machine utilization.• Responsible for reviewing line capacity and quotation.• Established and improved process capability such as process automation, line balance optimization and capacity planning, line efficiency improvement.• Responsible for the progress of new programs, drove the progress, evaluated/controlled the cost，risk and quality.• Responsible for reviewing the department annual budget, controlling the cost under goal. Show less

• 

  Inventec

  Feb 2016 - Jul 2018

  Responsibilities: • Responsible for managing an automation department, setting Key Performance Indicator(KPI) and major objectives and Leading the team to achieve goals of KPI, driving these key Objectives; coaching automation engineering team and motivating the team.• Responsible for automation program evaluation based on company strategies in terms of quality, efficiency and cost.• Responsible for surveying and qualifying automation suppliers. And conducting ROI Evaluation for any new program and report to top management team.• Responsible for reviewing DFM and coordinating related departments to conduct an overall technical evaluation for automation program as per customer demand, process control, equipment maintenance, data collection etc.• Responsible for following-up program progress according to the schedule and technical requirements.• Responsible for the field acceptance test and site acceptance test as per the defined technical requirements.• Responsible for resolving all issues which are found at each test stage.• Responsible for drafting technical requirement documents.• Responsible for defining the lifecycle of all consumable parts for equipment maintenance.• Responsible for reviewing and approving all related documents including electric and electronic schematics, air diagram, I/O diagram, drawings of all mechanical parts.• Responsible for drafting and defining equipment checklist, operation and maintenance manual. Conducting EC management, Normalizing settings and parameters of PC and HMI software as well as hardware.• Responsible for leading and training all AE engineers and operators in accordance to technical documents.• Responsible for drafting the procedure of automation program management.• Driving TPS (Toyota Production System) and Kaizen activities, eliminating wastes and training engineers and operators as TPS trainer.• Responsible for the annual department budget and automation program budget. Show less Responsibilities: • Responsible for managing a testing department, setting Key Performance Indicator(KPI) and major objectives and Leading the team to achieve goals of KPI, driving these key objectives.• Responsible for coaching testing engineering team, motivate the team, Leading the team to closely work with development team and whole supply chain team.• Responsible for testing management of Dell/ Lenovo/ Google server PCBA.• Responsible for Leading team in continuous improvement in terms of reducing CT and optimizing testing coverage to improve productivity and customer satisfactions.• Responsible for Leading team to improve the fixture and tester reliability, poka-yoke, operation experience, establishing standards of design, fabrication and verification.• Responsible for Leading team to do deeply maintenance, deploying TPM activities daily/ weekly/monthly. Ensuring all fixtures and testers working well to meet customer demand.• Responsible for Leading team to get test solution, test program, fixture and tester ready before NPI. Reviewing and optimizing testing coverage, Preparing and reviewing NRE.• Responsible for Leading team to manage ECR/ECN and releasing work instruction and making sure that production and quality team to execute these standard documents.• Responsible for Leading team to analyze FPY, and taking corrective/preventive actions for NFF (CND) issue which caused by fixture or tester. Co-work with quality team to resolve issues of product design, process, material incoming and workmanship. Improving FPY and productivity.• Responsible for Leading team in ICT and FCT automation projects.• Responsible for leading testing portion of QPA of customers.• Responsible for the annual department budget and equipment program budget. Show less

  • Senior Automation Manager

    Mar 2017 - Jul 2018

  • Senior Testing Manager

    Feb 2016 - Mar 2017