Adejoke Ojora

Experience

• 

  Nisalee Industries Limited

  Jul 2013 - Feb 2014

  Administrative Officer

  •Maintained proper record of organizational assets – Equipment Inventory •Managed itineraries - Arranged meetings, appointments, and executive travel •Handled basic accounting tasks -tracking petty cash and company credit outflow.•Handled Internal Communications - Preparing and editing letters, reports, memos, and emails.•Coordinated core administrative tasks - Scheduling appointments, answering phones, greeting visitors, and maintaining organized file systems for the organization.•Deployed strategies to ensure customer satisfaction and retention - Receiving and placing customer service telephone calls and consciously make effort to enhance customer loyalty. •Handled personnel management tasks - Preparing budgets, policies, contracts, and personnel management, printing training materials and catalogues, maintenance of computer data.•Maintaining folders on servers, recording meeting minutes and Liaising with teams and units. Show less

• 

  MTN Nigeria

  Mar 2014 - Jan 2017

  Customer Care Representative

  •Professionally handled grievances to preserve the company’s reputation•Managed database records and drafted status reports on customer service issues•Provided personalized customer service by responding to the needs of the customers•Creatively evaluated customer’s complaint and provide logical lasting solutions strengthen their relationship with us.•Maintained solid customer relationships by handling questions and concerns with speed and professionalism•Greet customer warmly and ascertain problem or reason for calling, including escalating customer complaint to necessary department for timely solution.•Deployed strategies to ensure customer satisfaction and retention- oversee customer feedback platforms, Regular follow up call to enhance customer loyalty. Show less

• 

  YAMAGUCHI NIGERIA LTD

  Feb 2017 - Jun 2022

  HR/Administrative Officer

  Provided Well Rounded Administrative Support 📌Carried out strategic financial tasks - Developed and implemented budgets, Prepared End of the Quarter/Month financial reports.📌Fostered staff active engagement and healthy work culture by providing inspirational as well as instructional leadership to department managers 📌Immensely contributed to the Sales and Marketing Team - Motivated sales staff and Supervised marketing efforts📌Handled Personnel Management tasks – periodic performance management, policy development and compliance, 📌Handled company's operations, Monitor resource allocation and budgeting activities. Periodically prepare management and regulatory reports to aid crucial organizational decisions. Show less

• 

  ALÁRA Lagos

  Aug 2022 - Apr 2023

  Human Resources Officer