Sumit S.

Experience

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  Nahar Industrial Enterprises Limited

  Jan 2008 - Mar 2009

  Manager of Operations

  Responsible for to monitor all production and planning in Spinning PRODUCTION properly.To rectify all the problems come across the proper functioning of the plant, To maintain a good working condition and atmosphere in the dep't for higher effectiveness and efficiency

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  Shanti Niketan College of Engineering

  May 2012 - Mar 2015

  Lecturer in Computer Science

  Planning and preparing courses and lessons.Be proactively involved in teaching students.Motivating, facilitating, teaching, according to the pupil's educational needs.Plan, prepare and present lessons that cater to the needs of the whole ability range within their class. Preparing weekly assignments for each batch assigned to him/her.Timely correction and marking of assignment work carried out by the students in class and elsewhere.Assessing, recording and reporting on the development and progress of students. Show less

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  IBITOL

  Apr 2015 - Mar 2016

  Technical Sales and support Manager

  •Provided support to customers via telephone, email and remote control for the range of services and products that Solutions provide diagnose and resolve customers problems. •Up selling Service plans/Software to US Clients through phone.•Providing technical support related to any of the product lines like computers, laptops, Operating System (Windows, iOS, Android), browser, email, chat, anti-virus, firewall, router, printer, scanner, computer hardware, windows server, exchange server, Active Directory, Microsoft Lync, Office applications, Google Apps, Quick Books, Quicken, Microsoft money, Adobe Acrobat, Adobe flash player, Media player, etc.•Ability to develop effective working relationships with the customer.•Providing the technical support and selling support contracts to US customers.•Supporting the Query and do the needful.•Meet sales target identified by upper management. •Demonstrate how the product, be it a software or hardware, works and provide technical advice to customers about installation, usage, and networking.•Communicate and possibly network with existing customers to promote products and upgrades of software products.•Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes.•Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.•Support all post-sales activities of the company.•Get updates on the new improvements or developments in hardware systems and peripherals from time to time. •Participate in team meetings to discuss progress, plans, and other activities.•Supported customers with basic technical support for current and past software releases.•Software Troubleshooting & Problem Solving. Show less

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  ValeurHR

  Mar 2016 - Oct 2016

  Inside Sales Manager

  •Marketing Intelligence on Companies/Industries of Singapore and gathering market intelligence competition Mapping Competitive Market analysis to bring new ideas for revenue generation. •Reaching out to new customers and making presentations or pitches outlining the benefits of the services •To attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution.•Work closely with the team in India and Singapore. •Develop/Executive Inside sales plans including Lead Generation and Closure •Generate new leads and set appointments for self and Sales Manager. •Work closely with Sales Manager to qualify prospects, coordinate meetings and drive new opportunities to the closure. •Responsible to achieve targets for cold calling, prospecting, qualification, account mapping, presentation, proposal and closures. •Partner with the marketing teams to provide insights about best practices for displays and development of product pitches in order to boost sale projections. •Promoted to specialist within 3 months, selected to train new hires and supervise their progression to ensure the highest quality of service and brand integrity is maintained. •Formed relationship with customer to better service account’s needs: ordering marketing expansions.•Trained and educated accounts/educators in sales and product Knowledge.•Marketing Intelligence on Companies/Industries of Singapore and gathering market intelligence competition Mapping Competitive Market analysis to bring new ideas for revenue generation.•Understanding the client requirement and then customizing the services as per their needs daily and weekly report. Show less

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  ORANE INTERNATIONAL PRIVATE LIMITED

  Oct 2016 - Jul 2020

  ERP Sales & Support

  · Own end to end business development/sales funnel from Lead generation to closure.· Responsible for achieving revenue targets.· To pitch and demo the product/solution to various prospects and clients.· Responsible for ERP & CRM Implementation.· Follow the ERP & CRM Implementation process Site Survey till Completed covering all phrases· Plan collection and complaint/installation at the end and beginning of every day.· Actively involved in First Time Resolution (FTR) on all complaint registered in CRM by internal and external customers.·Respond to RFP's/RFI's /RFQs as part of the process.·Communicate with clients to understand, anticipate and meet their needs. ·Persuade clients that a product or service best satisfies their needs in terms of quality, price and delivery.·Research the customer environment to be able to suggest right solutions.·Negotiate proposals and contract terms & conditions to meet both client and company needs. ·Provide pre-sales technical assistance and product education and after sales support services.·Seek resolution on each issue within 24 hours through correct escalation and responding to the client accordingly·Actively collaborate with the Product and Development team to deliver the solution/products·Should be able to remove roadblocks to deployment and drive customer satisfaction.·Maintaining records of customer communication and sales activity in CRM and established communication system. · Develop new business opportunities and win new account business.· Consistently achieved high level of customer satisfaction by exhibiting a positive attitude and building trust, by ensuring commitments are met and expectations are exceeded by offering additional information about the company’s product in line with customer needs and priorities. · Need to Adhere to the KRAs.· Perform other job-related duties as requested. Show less

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  Beyond Codes Inc.

  Feb 2020 - now

  Account Manager
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  Next Education

  Jul 2020 - Dec 2020

  Business Development Manager

  • Supervise and Managed a sales staff of 5, Communicate job expectations and provide direction, support and motivation to sales team to meet agreed target and KPIs.• Accountable for Selling & Implementing various educational solutions like ERP, Learning Management System, CRM’s, Smart Classes to the Schools & Institutes.• Own end to end business development/Revenue/ sales funnel from Lead generation to closure.• To Maintain relationships with customers in order to facilitate open communications, understand customer perspectives, and monitor customer satisfaction.• “Post Sales Relationship Manager” & “Trusted Advisor” for the Customers with a focus on Adoption, Retention & Experience.• Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure Timely Deployment, Consistent Engagement there-on building a Relationship of Trust & Transparency.• Escalation Management, Stakeholder Management (Internal & External), Co-ordination between Product Management, Support groups, and other Cross-Functional teams. Show less