Catherine Mutongu

Experience

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  Jumuia Conference & Country Home, Limuru

  Jul 2007 - Oct 2014

  Head of Housekeeping

   Organized and created premises for a housekeeping office Implemented and trained departmental staff on sop’s Vigorous training on guest experience excellence Set up housekeeping budget Set up a housekeeping inventory records Implemented, trained and worked vigorously towards achieving results for the new Jumuia resorts brand, Lead a team and guided on implemented sop’s reviewed for other Jumuia Resorts in the country.

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  National Council of churches of Kenya

  Jul 2007 - Nov 2018

  • Head of Housekeeping

    Jul 2007 - Nov 2018

  • HEAD OF HOUSEKEEPING

    Jul 2007 - Nov 2018
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  Sagana Getaway Resort

  Oct 2018 - Apr 2020

  Housekeeping Manager

   Produced and implemented Sop’s for housekeeping department in the resort. Ensures the set standard operating procedures are adhered to at all times and that this goes across the sub departments. Coordinates and monitors flow of information between housekeeping and other concerned departments and that rooms are allocated as per the guest requirements. Inspects, gives guidance to staff on assigned areas and ensure high level of housekeeping standards are maintained. Ensures the department operates below/within the set budget Organizes with the procurement office, for purchase of cleaning equipment, materials and agents, the best that the market has on offer.  Organizes in house training to department staff on excellent customer service to be at par with guest needs. Prepares Annual Housekeeping Budget for approval Responsible for cleanliness, and general appearance of the establishment Keeps check on stock of guest supplies, cleaning supplies, the hotel linen and staff uniform and in- charge of the department’s inventories. Advices the General Manager on matters housekeeping I hold certificates for short courses and development training at different times in the course of my career. I am a trained quality assurance champion by Tourism Regulatory Authority. Show less

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  Jumuia Resorts by The National Council of Churches of Kenya

  Feb 2021 - Jun 2022

  Ass. Hotel Manager