Ala Abutabanjeh

Experience

• 

  Venture Magazine Jordan

  Jan 2006 - Jan 2009

  Marketing Development Specialist

  Website programmer and designer.∙ Database administrator (DBA).∙ Producing and designing the magazine using Adobe InDesgin.∙ Filtering all king of picture using Adobe Photoshop.∙ IT Support.∙ Developing and implementing a comprehensive e-marketing campaign for magazine using the fundamental of E-marketing.

• 

  The Arab Academy for Banking and Financial Sciences ... الأكاديمية العربية للعلوم المالية والمصرفية

  Oct 2006 - Dec 2007

  Development Manager

  Developing Customer Relationship Management (CRM) using Oracle.∙ Implementing Oracle Learning Management (OLM).∙ Database Administrator.∙ Website Administrator for Training Center.∙ E-Marketing Advisor.

• 

  Quality Management System Resourcing

  Dec 2007 - Jan 2009

  Senior Webmaster

  Programming Systems Using C#.Net.∙ Webmaster.∙ Website Programmer and designer.∙ SharePoint 2007 Deployment.∙ Integration SharePoint 2007 with C#.Net System.∙ Hosting website and configuration emails.

• 

  Saint Xavier University

  Jan 2010 - Dec 2011

  I performed a wide range of functions related to computer field, while teaching various materials to undergraduate students and assisting undergraduate students with programming languages. I aided professors with research and grading. Engaged with top executives' director.One key achievement in this tenure includes:• Assisted professor in preparing for classes and grading undergrad exams. Carrying out several functions in Web Filed.∙ Update the university website as required.∙ Programming many modules using ASP Classic with VBScript and Javascript.∙ Experience in dealing with top executives’ director.

  • Graduate Assistant

    Jan 2010 - Dec 2011

  • Web Developer Internship

    Jan 2010 - Jul 2010
• 

  TCC Wireless (T-Mobile)

  Jan 2012 - now

  In this role, I oversee the design, development, and implementation of organizational information systems, software applications, and IT support and infrastructure systems. One of my main duties is to set up and administer the software department, including project managers, software developers, quality assurance, business analysis, mobile app developers, database administrators, and customer software support centers. I also assemble and lead IT to help desk center from level 1 to 3 help desk personnel, while training on new technology as provided by T-Mobile. Furthermore, I manage technology planning and steer the implementation of development best practices across the organization, while supporting control and objectives. A few of my notable accomplishments are:• Governed development of mission-critical applications and technology to advance the company's long-term goals and, depending on company size; provided direction and leadership to multiple development teams.• Masterminded technology planning and drove the implementation of development best practices across the organization, while governing control and ensuring objectives were achieved. Show less While serving in this role, I introduced best-fit methods for tracking project management, employee business performance metrics, and workload planning. One of my main duties was to lead the implementation of Azure Intune and Azure AD (Active Directory) to allow users to access organizations' resources and apps with multi-factor authentications. I also initiated Microsoft Conditional access to safeguard company systems and data on laptops and mobile devices. Lastly, I oversaw the seamless relocation of all systems, network infrastructure, and telecom to the newly established office facility. Among my notable accomplishments are the following:• Designed and deployed sales reporting system for more than 211 field stores to provide data in real-time.• Created and implemented sales module across organization, which boosted data accuracy by 80%.• Developed and deployed several modules using Microsoft C#.Net to automatize numerous processes throughout company, which led to 30% savings in payroll.• Spearheaded large-scale system development projects and mobile applications (iOS and Android), which achieved more than 96% adoption rate.• Disseminated accurate data throughout organizational systems, saving 30% cost on lawsuit cases.• Transformed GoDaddy legacy e-mail to Microsoft Office 365 cloud-based, which drove rapid improvements and enabled remote access/protection against power and weather-related interruptions with only 30 minutes cutover.• Slashed resource recruiting cost by 60% through staff development and training.• Implemented VoIP infrastructure from ground up, which accomplished 40% savings in conference system and maintenance costs.• Negotiated approx. 8% savings on contract renewals.• Cut monthly technology expenditures by 40% via server consolidation and virtualization.• Deployed MS SharePoint and MS OneDrive, which ensured quick data availability, backups, and data encryption. Show less During my stint here, I recruited, trained, and supported IT help desk representatives and technicians, while leading the IT help desk team and evaluating team performance to ensure timely and accurate customer service. I instituted specific customer service standards and best practices throughout the entire technical support process. Engaged with customers to identify areas of improvement. I generated daily, weekly, and monthly reports on help desk team's productivity.One key achievement in this tenure includes:• Contribute to improving customer support by actively responding to queries and handling complaints Show less

  • Vice President Of Technology

    Jan 2020 - now

  • Director of Technology, IT Department

    Jan 2017 - Jan 2020

  • Information Technology Department Manager

    Jan 2012 - Jan 2017