Kyle Miller

Experience

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  NTT DATA Services (formerly Perot Systems & DELL Services)

  Jan 1999 - Jan 2021

  • Manage, coach, and mentor a team of network engineers in the daily execution of responsibilities for the TxDOT business and traffic networks.• Provide support to network engineers and manage tasks related to network design and modifications.• Direct technical business operations while liaising with technical and non-technical stakeholders to ensure project success, on time and within budget.• Participated in strategic planning and long-range planning and manage a network team in implementing Data Center network infrastructure upgrade to improve security, performance, and supportability. Show less • Manage a team of network engineers to implement Cisco ACI infrastructure in the Plano-TX data center.• Supported network engineers and managed work on the customer’s Request Fulfillment process.• Partnered with the customer to provide resources to projects with short timelines.• Lead the networking team in network design, implementation, and network operations.• Oversee the hiring, staffing while fostering a diverse and high-performing workforce.• Drive career development, planning, performance, and salary discussions with team members. Show less • Directed networking teams through successful executions of network design, network operations, and network convergence projects. • Hired, coached, mentored, and trained technical resources to fulfill assigned projects. • Executed functional goals and business objectives to meet the groups and client’s needs. • Spearheaded and executed a WAN Modernization project for a client, including installing AT&T Ethernet MPLS circuits to replace Sprint’s bonded T1 circuits for core sites and distribution centers.• Applied a wireless backup solution (4G LTE) for all client distribution centers. Show less • Designed, configured, and maintained LAN/WAN infrastructure globally and designed and implemented a standard VLAN infrastructure for remote offices with old, flat networks.• Designed and implemented a wireless infrastructure at core sites and remote offices and designed and implemented new data center network infrastructure at core sites in the USA and the UK.• Implemented Checkpoint firewalls and DMZ infrastructure and designed and implemented web security. • Implemented VoIP infrastructure at remote sites and accountable for client site-to-site VPN connectivity. Show less

  • NETWORK DIRECTOR, Texas Dept. of Transportation Account

    Jan 2020 - Jan 2021

  • NETWORK DIRECTOR, Enterprise Rent-a-car Account

    Jan 2018 - Jan 2020

  • NETWORK ASSOCIATE DIRECTOR, Customer Transition Accounts

    Jan 2016 - Jan 2018

  • NETWORK MANAGER II, Multiple Accounts

    Jan 2013 - Jan 2016

  • NETWORK DESIGN SENIOR ADVISOR, Aptuit, Inc. Account

    Jan 2006 - Jan 2013

  • NETWORK ENGINEER, Quintiles Account

    Jan 1999 - Jan 2006
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  ProPharma Group

  Jan 2022 - now

  Global Telephony Service Manager

  • Responsible for global telephony platform strategy, services, support, monitoring, metrics, and reporting.• Ensure optimal service delivery and ongoing improvement in coordination with business and customer direction and expectations.• Deliver best practices supporting global IT telephony services and overall telephony operations service delivery.