Robert Brakels

Robert Brakels

Repair Engineer

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  • Timeline

  • About me

    Technical Support Engineer at MTC EAS

  • Education

    • ISBW - HBO Middle Managment 1

      2008 - 2009
    • Drenthe College MTS Telematica

      1998 - 2002

      Activities and Societies: Drenthe College. MTS Electro / Telematica, Middle Management

    • Hondsrug College Emmen - MAVO

      1993 - 1998
  • Experience

    • Asus Holland BV

      May 2002 - Mar 2006
      Repair Engineer

      Team leader and Repair Engineer. Responsible for a team of repair engineers. Repair computers and parts for notebooks, mainboard, video cards, pda’s. Advising customers.

    • HP CDS

      Mar 2006 - Apr 2010
      Customer Service Engineer

      Certified Desktop Support technician at Nederlandse Gasunie N.V. Solving application, and hardware issues, on desktop, laptops, etc. Manage network printing solution by HP and Safecom

    • Arrow ECS Nederland

      May 2010 - May 2015
      Support Engineer

      Certified ComVault Simpana specialist and NetApp SnapProtect specialist for ArrowECS. New installations, upgrades and solving first and second line issue’s for resellers and customers. NetApp and FastTLA hardware installations. Internal system administrator.

    • Cross Point

      Jun 2015 - Feb 2020
      Sales Support Engineer

      Technical trainer and specialist to all our Cross Point EAS solutions where I support our partners to take care and solve their technical challenges and problems remote or globally on-site.RMA repair technicain and coordinator. ICT system administrator to our internal Cross Point network.

    • Politie Nederland

      May 2020 - Sept 2022
      Service Desk ICT employee

      1st line break fix and functional support for critical applications in one of the biggest organisation in the Netherlands

    • MTC EAS

      Oct 2022 - now
      Technical Support Engineer

      Technical specialist on EAS systems AM, RF and RFID. I support our partners and retailers to take care and solve their technical challenges and problems remote or globally on-site.

  • Licenses & Certifications

    • CommVault Certified Specialist

      CommVault
      Feb 2014
    • NetApp Certified Data Management Administrator NCDA

      NetApp
      Apr 2013
    • Cisco Networking Academey Program

      Cisco
      Jan 2002
    • Microsoft Certified Desktop Support Technician MCDST

      Microsoft
      May 2008
    • CommVault Certified Professional

      CommVault
      Jan 2014