Eric Hernandez Esparza

Eric Hernandez Esparza

Technical support specialist

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location of Eric Hernandez EsparzaSão Paulo, Brazil

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  • Timeline

  • About me

    PMP® | Agile Project Engineer | Certified ScrumMaster (CSM®) | Energy Engineer | PBF - Postgraduate in Business Foundations | Lean practices | Clean Energy.

  • Education

    • Harvard Business School Online

      2024 - 2024
      Diploma of Education Managing Happiness
    • Universidad Autónoma de San Luis Potosí

      2012 - 2017
      Licenciatura Ingenieria en Mecánica y Electrica
    • Harvard Business School Online

      -
    • SELC College

      2019 - 2020
      Postgraduate Program Business Foundation
  • Experience

    • Instituto Potosino de Investigación Científica y Tecnológica - IPICYT

      Jan 2013 - Jan 2015
      Technical support specialist

      -Track flaws and variations in the network system, giving solutions to the platform through commands.​-Solve customers issues with the software and hardware of the electronic devices. ​-Talk to the customer, understand its needs, register the information and look for tendencies based on the tickets, in order to make strategies to avoid them to happen again, ensuring quality in the service.​​

    • Grupo Promax

      Jan 2016 - Jan 2019
      Maintenance planner

      -Responsible for energy consumption in the plant, achieving to get lower the energy costs by 10%.​-Coordinate and ensure effective communication between areas for planned shutdowns to give maintenance. ​-Propose and implement strategic procedures to accomplish the metrics and goals for the department.​-Responsible for PM (Preventive Maintenance). Create, schedule and update work orders for it and lead the team to ensure minimum downtime on the equipment. ​-Inventory management. Responsable of spare parts of the equipment, consumables and tools. Exibir menos

    • AMK ELECTRICAL LTD

      Jan 2019 - Jul 2021
      Electrical Jr

      -Perform electrical service to construction and remodeling, including; domestic, commercial, and buildings, according to the electric code and safety regulations. Wiring and connections.​-Troubleshooting electric systems and equipment.​-Lead projects, ensuring to complete all the client requirements. Proposing lighting and power solutions. ​

    • Lightenco

      Jul 2021 - Jun 2022
      Project Engineer

      -Energy projects, making strategic distribution of resources and manpower, always in a sustainable way. ​-Lead multidisciplinary teams on electric retrofit projects. Always following safety procedures.​-In charge for the expansion process of the company to Vancouver. Canada. Making sure to keep and improve the performance of the team, delivering high quality delivered to the client.

    • ErgoSolar

      Jun 2022 - Jun 2023
      Engineering Project Manager
    • AML Risco Reputacional

      Jun 2023 - now
      Gerente de Projetos Digitais.
  • Licenses & Certifications

    • Project Management Foundations

      Project Management Institute
      Nov 2023
    • Registered Scrum Master

      Agile Education by Scrum Inc.™
      Sept 2024
    • Projetos Solares On-Grid.

      Intelbras
      May 2023
    • Profesional en Dirección de Proyectos (PMP)®

      Project Management Institute
      Oct 2024
    • Instalación de sistemas fotvoltaicos en residencia, comercio e industria.

      FIDE, Formación Integral y Desarrollo Empresarial
      Aug 2022