Rajshekar Yuvaraj

Experience

• 

  ICICI OneSource

  Oct 2003 - Dec 2005

  Sr Customer Service Representative

  Making outbound calls to Sell Credit Cards & membership products (Discover Financial) to US Customers.Achieving sales targets and meeting qualify standards.

• 

  First Indian Corporation Private Limited

  Jan 2006 - Jun 2007

  Executive Appraisal Services

  Negotiating the best fee and assigning the mortgage appraisal orders (eAppraiseIT) to US Appraiser.Following up in a timely manner and delivering the reports to the client after qualify check within the promised SLA.

• 

  McAfee

  Jul 2007 - Jun 2012

  Lead - Channel Partner Operations

  Ensured partner and customer satisfaction through effective relationship management and operational excellence.Generated qualified leads for new business, successfully closing deals and driving revenue growth.Understood client requirements and expectations, developing tailored business solutions.Engaged with channel partners to enhance their participation in selling McAfee products.Validated purchase orders, maintaining a rejection rate of less than 1%.Excelled in PRM quotes, licensing, and programs.Delivered performance reports and presentations to stakeholders.Coached and mentored new team members, fostering a collaborative and high-performing team environment.Collaborated with senior managers and partners, actively participating in review meetings.Calculated rebates in Excel and delivered rebate letters to partners in America. Show less

• 

  GapBridge

  Nov 2012 - Feb 2014

  Account Manager

  Ensured partner and customer satisfaction through effective relationship management and operational excellence.Generated qualified leads for new business, successfully closing deals and driving revenue growth.Understood client requirements and expectations, developing tailored business solutions.Engaged with channel partners to enhance their participation in selling McAfee products.Validated purchase orders, maintaining a rejection rate of less than 1%.Excelled in PRM quotes, licensing, and programs.Delivered performance reports and presentations to stakeholders.Coached and mentored new team members, fostering a collaborative and high-performing team environment.Collaborated with senior managers and partners, actively participating in review meetings.Calculated rebates in Excel and delivered rebate letters to partners in America. Show less

• 

  Magna Infotech - A Quess Company

  Feb 2014 - Apr 2016

  Project Manager Scrum Master

  Managed two Scrum teams as a contracted Scrum Master, ensuring successful project delivery.Facilitated Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.Identified and addressed risks and impediments to keep projects on track and within scope.Supported team members in adopting Agile practices and maintaining high standards of quality and delivery.

• 

  Citrix

  Apr 2016 - Jan 2024

  Managed and led six Scrum teams, overseeing the delivery of multiple projectsconcurrently.Implemented Agile methodologies (Scrum, SAFe) to streamline projectexecution and improve team productivity.Collaborated with product owners, stakeholders, and cross-functional teamsto define project scope, goals, and deliverables.Facilitated communication and coordination between development teams andstakeholders to resolve issues and mitigate risks.Implemented process improvements to optimize team performance anddelivery efficiency. Show less Provided leadership and guidance to Scrum teams, ensuring adherence toAgile principles and best practices.Facilitated sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.Worked closely with product owners to prioritize backlog, refine user stories and define sprint goals.Identified and resolved impediments and blockers to ensure smooth project execution.Collaborated with other Scrum Masters and stakeholders to coordinate cross-team dependencies and deliver integratedsolutions.Monitored team progress and tracked sprint metrics to identify areas for improvement.Contributed to the continuous improvement of Agile processes and practices within the organization. Show less

  • Lead Program Manager/Scrum Master

    Apr 2021 - Jan 2024

  • Senior Scrum Master

    Apr 2016 - Mar 2021