Mark Kowalik

Experience

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  Colorado State University

  Jul 2007 - May 2009

  Admissions Ambassador

  -Selected through competitive interview process for prestigious student leadership position-Conducted campus tours to small and large groups (over 60 students and parents) addressing admissions, academic programs, resources, and college-preparation-Showcased excellent public speaking skills, meeting the needs of customers from diverse backgrounds-Effectively communicated resources and services to customers in fast-paced and changing work environment-Developed a rapport with supervisors and team members and assisted in training 20 new team members Show less

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  Hyatt Hotels Corporation

  Sept 2009 - Mar 2010

  Hyatt Management Training Program

  -Executed duties of the multi-dimensional Guest Services Department, performing the responsibilities of a Front Desk Agent, Concierge, Shuttle Driver, and Bell Attendant-Gained guest loyalty to Hyatt brand by exceeding guests’ expectations through authentic service and the establishment of a genuine personal connection -Resolved guest concerns and requests with professionalism and ease in a dynamic environment -Worked closely with various departments including Housekeeping and Food and Beverage to learn the holistic operations of the hospitality industry Show less

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  Bobby's Bike Hike - Chicago Bike, Walking & Food Tours

  Apr 2010 - Jul 2015

  General Manager

  -Created and cultivated a culture that promoted company's core values of Travel, Health, Service, and Community-Maintained #1 Ranked Activity in Chicago on world's popular travel review site Tripadvisor for 4 consecutive years-Expanded revenues streams by identifying new business opportunities-Launched and oversaw the development new revenues streams in walking tours and bicycle service department-Trained, motivated, and managed 25 person staff to provide excellent customer service.-Helped grow companies revenues by 100% within 5 years-Created and implemented systems to streamline process to reduce or control costs while increasing profitability -Identified, trained, managed, and empowered staff and managers to excel in their specialty to share their passion for the company's values.-Cultivated a positive work environment which lead to long-term employee retention Show less

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  Baird & Warner

  Feb 2015 - now

  Real Estate Agent

  I call myself 'The Active Realtor' because I value an active approach to supporting my clients, connecting with my community, and achieving my personal goals for my family & health. I have been a Real Estate Agent at Baird & Warner for the past 8 years, secured a spot in the top 1% in my field, and sold a combined sales volume of over $100 Million. I'd love to be your 'go-to' Real Estate Advisor! ACTIVE IN THE MARKETMy Goal is to keep my clients actively involved! I do this by providing up-to date market conditions & education, walking them through the transaction process, & providing information and guidance to enable them to make the decisions that are right for them. I fight hard for each of my clients! Through hard work, honesty, and hustle, I'm honored to have reached the top 1% of sales at Baird & Warner company-wide. I utilize my expertise and experience to deliver the very best to my clients. ACTIVE IN THE COMMUNITYMy community has given me so much. Hosting free community events throughout the year is one way I can give something back. For the past few years, I have become known as the 'Pumpkin Man' thanks to my Glitter Pumpkin Giveaway. I also am delighted to host an annual Photos with Santa event.ACTIVE IN LIFESTYLEFor me, being active extends to every area of my life. Whether it's leisurely biking, competitively participating in IRONMAN triathlons, or just enjoying the outdoors and local parks with my family, I love to get out and be...that's right...ACTIVE! Show less