Divya Agarwal

Experience

• 

  JSW Steel

  Oct 2013 - Mar 2021

  Sales • Conducted Sales of HR Coils to OEM’s via coordination with Chennai and Hyderabad branch • Planning, Scheduling and Dispatching of customer orders to achieve customer satisfaction and organization’s sales target using SAP as a resource• Co-ordination with Production Planning and Control (PPC) for planning, prioritization of processing and stock handover by ensuring 100% customer delivery compliance• Customer touch point: Complaint handling, Monitoring of internal trend of servicing of order, Product quality and adherence to timelinesBusiness Development• Development of Management Information System reports such as Net Sales Realization(NSR), Trend projection and customer satisfaction index • Regular interaction and customer visits to understand their needs and requirements and maintain a healthy rapport with the customers• Internal coordination and communication with managers/business heads for further actions• Undertaking steps for securing repeat order from existing accountsEvents and Promotions• Represent department in internal audits • Organizing customer meets and seminars including logistic arrangements for event activities Show less

  • Business Analyst

    Dec 2018 - Mar 2021

  • Assistant Manager

    Apr 2018 - Dec 2018

  • Customer Account Manager

    Oct 2013 - Dec 2018
• 

  Polycab India Limited

  Apr 2021 - Feb 2022

  Marketing Data Analyst
• 

  Mercer

  Feb 2022 - now

  Lead Business Analyst
• 

  Aptia Group

  Mar 2024 - now

  Manager Data Management