Raquele Tigre

Experience

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  Isabela Alimentos

  Nov 1999 - May 2006

  Packer

  • Ensured that items were undamaged.• Cleaned shipping containers.• Labeled items.• Packed items into shipping containers.• Sealed and labeled shipping containers.

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  Banrisul

  May 2006 - May 2019

  • Supervised the daily functions and activities of the teller’s team, composed of 20 people;• Managed time-off and vacation time;• Developed and applied training to new hires;• Ensured that tellers render excellent customer service to individuals;• Ensured teller sales and services goals are met;• Demonstrated operational excellence in teller processes;• Assisted Manager and other banking staff in their daily tasks;• Motivated tellers to achieve goals;• Recognized and rewarded teller team members for their excellent performance;• Sold banking products and services;• Ensured compliance with federal and state regulations;• Ensured compliance with best practices and banking procedures;• Provided outstanding customer service. Show less • Signed on new clients and helped them through the onboarding process;• Managed client bank accounts, including opening and closing accounts, and overseeing transactions;• Processed deposits, payments, and withdrawals;• Informed customers about bank products and services;• Tracked, recorded, reported, and stored information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete;• Maintained and balanced cash drawers and reconciled discrepancies;• Packaged cash and rolled coins to be stored in drawers or the bank vault;• Kept a clean, organized work area and a professional appearance;• Handled currency, transactions, and confidential information in a responsible manner;• Used software to track bank information and generate reports;• Followed all bank financial and security regulations and procedures;• Provided excellent customer service. Show less

  • Bank Teller Supervisor

    Aug 2013 - May 2019

  • Bank Teller

    May 2006 - May 2019
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  Teleperformance Portugal - City Center 2

  Dec 2019 - Sept 2020

  Customer Service Representative

  • Maintained a positive, empathetic, and professional attitude toward customers at all times;• Responded promptly to customer inquiries;• Communicated with customers through various channels;• Acknowledged and resolved customer complaints;• Kept records of customer interactions, transactions, comments, and complaints;• Communicated and coordinated with colleagues as necessary;• Provided feedback on the efficiency of the customer service process;• Ensured customer satisfaction and provided professional customer support;• Followed company’s procedures. Show less