Mustafa Mubashir

Experience

• 

  Self-employed

  Sept 2018 - Jun 2021

  This was a solo venture where I personally engaged in buying, investing in, and reselling cars to generate profits. It was a one-person operation aimed at capitalizing on the automotive market's potential. I served as a Business Development Manager leading a team of four. We delivered end-to-end solar energy solutions, from site surveys and energy calculations to proposing, sourcing, installing, and offering after-sales support. We also reinvested in the business for growth.

  • Business Development Manager

    Jun 2013 - Jun 2021

  • Business Development Manager

    Sept 2018 - Sept 2020
• 

  EduServe

  Jan 2020 - Mar 2021

  Social Work Intern
• 

  Karachi Shipyard & Engineering Works Limited

  Jan 2020 - Sept 2020

  Engineer Intern
• 

  Humantek

  Jul 2021 - now

  • Spearheaded service diversification by launching 3+ new verticals, including staff augmentation and Ecommerce Solutions, contributing to a 20% increase in recurring revenue.• Led expansion through the onboarding of global partner agencies and resellers, resulting in a 30% increase in qualified B2B leads within 6 months.• Built and scaled a new eCommerce division from the ground up, offering full-service brand development and performance marketing.• Reduced operational costs by 25% year-over-year through data-driven budgeting, resource optimization, and vendor rationalization.• Collaborated with executive leadership to shape strategic growth plans and implemented KPI + OKR frameworks that aligned cross-functional teams around quarterly targets.• Designed and executed GTM strategies for internal and client products, leading to a 60% uplift in lead acquisition and 3 new product launches within 9 months.• Continuously iterated and refined product/service offerings, improving customer retention by 35% and enabling upsell opportunities through value-focused packages. Lihat lebih sedikit • Recruited and led a team of Operations Managers, delegating core execution while focusing on strategic planning and innovation.• Scaled the company to $1M+ in sales by launching new business units focused on development and marketing services.• Led implementation of CRM (Bitrix24), automating previously manual workflows—resulting in 40% increase in efficiency and employee satisfaction.• Introduced company-wide performance rating systems to align KPIs and create ownership across departments.• Trained senior-level talent across sales, PM, and creative teams to improve onboarding and leadership capacity.• Directly involved in high-impact B2B product development projects across health tech, cybersecurity, and logistics, ensuring client alignment and agile delivery.• Reduced delivery timelines by 30% through production pipeline optimization and cross-functional team realignment. Lihat lebih sedikit • Oversaw operational delivery, sales performance, and resource allocation across two key business units serving the US/EUR and UK/AUS regions.• Led cross-functional teams of 350+ including project managers, developers, animators, designers, and production staff.• Implemented revenue-generation channels and led marketing initiatives to position company offerings in global markets.• Spearheaded hiring and recruiting efforts to build top-tier creative and technical teams.• Designed and enforced SOPs for quality assurance, compliance, and client satisfaction.• Worked closely with the CEO on strategic business planning, growth roadmaps, and key initiatives.• Managed client escalations, chargebacks, and ORM strategies to ensure service reliability and brand trust. Lihat lebih sedikit • Managed end-to-end project lifecycles — from kickoff to delivery— ensuring high delivery standards and consistent timelines across all departments.• Maintained an average 99% client satisfaction score through proactive communication, quality assurance, and efficient issue resolution.• Took ownership of company’s online reputation management (ORM), ensuring all escalations, reviews, and client feedback loops were addressed promptly.• Streamlined interdepartmental workflows between sales, design, and development teams, reducing delivery delays by 20%.• Played a key role in bridging sales strategy with production realities, ensuring scalable growth without compromising quality or timelines. Lihat lebih sedikit • Managed revenue targets and client acquisition for a dedicated business unit, contributing directly to the company’s growth trajectory.• Collaborated closely with a Project Manager to ensure smooth project execution, translating client needs into actionable tasks for delivery teams.• Maintained strong client relationships and helped drive repeat business from 70%+ of clients through effective communication and follow-ups.• Worked with internal departments to align sales goals with delivery timelines, reducing miscommunication and improving efficiency.• Supported cross-sell and upsell initiatives by identifying client pain points and proposing tailored service packages.• Helped the company achieve consistent month-over-month revenue growth through refined sales outreach and deal closing strategies. Lihat lebih sedikit

  • Vice President – Strategy, Operations & Growth

    Mar 2024 - now

  • Head of Strategic Operations & Growth

    Jan 2023 - Mar 2024

  • Business Operations & Growth Manager – Global Markets

    Jan 2022 - Jan 2023

  • Business Operations Lead – (Revenue Strategy & Production)

    Jan 2022 - Jan 2022

  • Sales & Growth Manager

    Sept 2021 - Apr 2022

  • Lead Sales Representative

    Jan 2021 - Sept 2021

  • Sales Executive

    Jul 2021 - Jul 2021
• 

  Freelance

  Jun 2023 - now

  Mustafa Mubashir | Helping Agencies & Startups Scale Ops, Productize Offers & Grow Smarter

  I help early-stage startups, digital agencies, and service-led businesses build the foundations for scalable growth — from streamlining operations and implementing automation to launching new verticals, packaging services, and executing go-to-market strategies.As a fractional executive, I work hands-on with founders and leadership teams to solve their most pressing operational, delivery, and growth challenges — without the overhead of hiring full-time leadership.My Motive: Build smarter. Operate cleaner. Grow faster.🔹 Key Achievements & Impact:🚀 Built and launched a new eCommerce unit for a digital agency, generating 7-Figures in revenue within the first 3 months through strategic GTM and performance marketing.🧠 Implemented Bitrix24/Trello/Notion for a growing agency, automating lead intake and project workflows — resulting in a 40% improvement in team productivity and 30% reduction in delivery delays.📦 Productized a client’s high-ticket service offering, resulting in 60% increase in close rate and more predictable delivery timelines.🤝 Helped build strategic reseller partnerships that contributed to 35% of net new B2B revenue within 6 months.🧩 Introduced performance systems and department-level KPIs for sales, project management, and creative teams — improving accountability and morale across 3 business units.🔹 Services I Offer:✅ Operations Audits & Workflow Design✅ GTM Strategy & Offer/Product Packaging✅ CRM Setup & Automation (Bitrix24, Notion, Trello etc.)✅ Team Structuring & Performance Systems✅ eCommerce Business Launch & Scale✅ Startup Strategy & Founder Advising📩 Let’s connect if you're a founder, agency owner, or startup leader looking to build smarter, grow faster, and operate cleaner.Reach out at mustafa.mubashir9811@gmail.com or send a DM to explore how I can help. Lihat lebih sedikit