Tanvi Kasera

Experience

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  Teleperformance

  Jul 2019 - Dec 2019

  Customer Service Representative

  Customer Support Associate for FlipkartResolved 90+ daily customer inquiries via calls and messages, boosting satisfaction scores by 80%.Utilized Problem-Solving and Communication Skills to accurately document over 500 customer Interactions.Collaborated with cross-functional teams to resolve complex issues, reducing escalations by 20%.

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  Amazon

  Sept 2020 - Aug 2021

  Virtual Customer Support Associate

  Addressed over 40 international customer queries, maintaining an 85% satisfaction rate.Collaborated with Cross-functional teams to streamline processes, reducing resolution time by 15%.Maintained detailed records of 300+ customer interactions weekly for accurate follow-ups.

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  Teleperformance

  Dec 2021 - Aug 2022

  Technical Support Representative

  Worked as Technical Support Associate for MASTERCARDOnboarded 30+ merchants to Salesforce, building a strong foundation for client communication.Resolved root causes of transaction failures, resulting in a 20% reduction in customer complaints.Crafted targeted business emails leveraging strong communication, analytics, and problem-solving, boostingcustomer satisfaction by 15%.

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  Mindlance Health

  Mar 2023 - May 2023

  Associate Recruiter

  Sourced a diverse pool of over 100 nurses, from JobDiva, Facebook, etc.Screened candidates thoroughly for qualifications and suitability.Recruited candidates, coordinated interviews, and negotiated competitive hourly rates.

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  St Joseph's Institute of Management

  Jun 2023 - now

  Student
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  Toyota Kirloskar Motor

  Apr 2024 - Jun 2024

  HR Planning Intern