Gourav Kumar

Experience

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  Reliance Trends

  Jul 2016 - Feb 2019

  Fashion Consultant

  Achieving the daily sales target as assigned in the storeMaintaining and enhancing store customer databaseEnsuring store KPI's - Conversion, ATS, IPCMcontacting more customersGetting feedback from customers

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  PROJECT EVE

  Feb 2019 - Jun 2021

  Commercial Executive

  Help achieving store budgets, excellent customer service and cash management at storeGenerating PIS report and compilationCash deposit with CMS and maintaining challan copyBuilding up a healthy culture by fostering organizational values and maintaining discipline in the store

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  Reliance Trends

  Jun 2021 - now

  Department Manager

  Achieving Store Budgets, Drive Retail KPI’s, Team Development, Customer Service and store profitability. BUSINESS Achieving the daily sales target of the store Driving for higher SPSF for all brands in the store Like for like % growth in store KPIs - conversion, ATV & IPCM Ensuring timely replenishment of all the stock as per SLA Overall management of store maintenance Timely presentation of development areas in service, product and VM. Sales analysis for improvement towards top line CUSTOMER SERVICE Ensuring assistance to customers while shopping Customer touch point management Manage customer feedback and complaint Dealing tactfully with complaints Getting feedback from customers & conducting regular walkout analysis Reacting to any changes in customer demands FINANCE Organization of merchandise in the store and stockroom (placing of alarm tags, controlling and counting merchandise, defining priorities for outgoing merchandise. Organize garments received in the stockroom according to Company’s criteria. Regularly inform Commercial Direction and Product Management about the acceptance of the garments in the store, customers’ requests and feedback, etc. Making sure the stores image is maintained: windows display, staff image (uniforms), furniture and other decorations. Coordination/Merchandise criteria: organizing work with staff according to photographic details. PEOPLE Recruitment of Fashion consultants, Tailor and other profiles Shift planning, leave management and other related activities Building up a healthy culture by fostering organizational Values and maintain discipline in the Store Hire and impart training to employees and equip them with the skills to understand and fulfil consumer needs. Identifying and developing potential employees Supervise EB & HK employees One on One discussion with all employees on a monthly basis Maintaining score card at store for all employees Show less