Michelle Cashabeck

Experience

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  OLG

  May 2008 - Feb 2013

  Table Game Dealer

  - Knowledge of how to deal a variety of table games - Conduct the games in accordance to OLG and AGCO policies and procedures - Maintain a professional and friendly atmosphere while providing customers with a pleasant gaming experience

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  Fairmont Hotels & Resorts

  Apr 2014 - Mar 2015

  - Greet members and guests in a friendly and timely manner- Answer telephone inquiries promptly and professionally and channel appropriately for assistance - Knowledge of all aspects of spa treatments, products, span facilities and hotel facilities - Ensure smooth operation of reception and boutique area - Process all internal and external calls by assisting or redirecting the caller - Serve as liaison for guests requiring information relating to all aspects of the hotel- Prioritize all work and handle multiple tasks at one time while using several computer systems simultaneously (such as Opera, Royal Service Management and Open Table)- Efficiently handle high call volumes while ensuring guests unique needs are met

  • Spa Experience Coordinator

    Mar 2013 - Mar 2015

  • Royal Service Agent

    Apr 2014 - Oct 2014
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  RnR Wellness THE SPA

  Mar 2015 - Oct 2018

  - Handle day to day operations of two spa locations and manage front desk operations at both locations - Assist with day to day accounting, scheduling and administrative duties- Conduct employee interviews as well as manage hiring and training of new staff members- Maintain positive customer relationships - Welcome, check in, and tour spa and hotel guests in a friendly and engaging manner- Assist with keeping the spa facilities organized- Knowledge of spa treatments, products, spa facilities and hotel facilities- Experience with using multiple booking software programs and POS system

  • Assistant Spa Director

    Mar 2018 - Oct 2018

  • Guest Service Representative

    Mar 2015 - Mar 2018
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  Medisys (acquise par TELUS Santé | acquired by TELUS Health)

  Sept 2018 - May 2022

  Administrative Associate - Clinic Operations

  - Coordinate and schedule appointments on the physician, travel and lab schedules- Provide a variety of administrative duties such as data entry, faxes, chart preparation and more- Coordinate and arrange follow up appointments appointments, referrals, and prescriptions- Ensure privacy and confidentiality of patient information- Receive, scan and distribute incoming mail, medical results and special requests to the team in a timely manner

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  Lafarge Canada

  May 2022 - now

  • Office Manager

    May 2023 - now

  • Office Administrator

    May 2022 - May 2023