Liz Cook

Experience

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  Cadbury Schweppes Bottling Group

  Sept 1981 - Sept 1985

  Buyer

  • Developed knowledge of Printing and Packaging selection and Contract negotiations.• Gained experience in purchasing commodities such as Milk and Sugar.• Gained experience in EU agricultural policies.• Representative at UK Trade bodies.

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  SodaStream International, Ltd.

  Sept 1985 - Sept 1989

  Buyer

  • Experienced in Contract negotiations for Suppliers of Product Packaging• Supplier selection and Annual Contract negotiations.• Stock control and management of orders including Promotional lines.• Liaison with Marketing for new packaging design and implementation.• Plastic components for Product Assembly, from specific tooling.• Supplier selection and Contract negotiations.• Stock control and management of orders.

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  APV Baker

  Sept 1989 - Sept 1992

  Buyer

  Engineering components• ‘Bought out’ or made to specific design for individual contracts.• Utilising ‘SAP’ business system.• Negotiating Annual Supply Contracts.

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  Potter and Moore Ltd

  Sept 1991 - Sept 2000

  Buyer

  • Selecting components for ranges of Toiletry gift options to Design briefs from well-known High Street Retailers.• Costing all elements of the Gift Pack components to specific price breaks.

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  Pony Magic- Retail Internet Business

  Jan 2001 - May 2006

  Co Founder and Operations Director

  Self – Employed Retail Internet Business• Selecting and Sourcing Toys and Gifts from USA and Europe for Internet Retail and Business to Business sales. • Negotiating and arranging Importation including obtaining EU quality approval.• Stock control; PayPal Web payment; VAT Accounting.• Web-site support.• Processing Internet and Telesales ensuring Customer confidentiality.• Selecting and arranging Magazine Advertising and Web-Marketing, assessing Advertising performance and adjusting marketing mix.• Assessing Competitors offerings and Advertising and adapting Sales and Marketing programme.• Arranging and monitoring performance of Direct marketing campaigns. • Selecting and arranging attendance at National Retail events, including stand set up/ break-down; managing Direct sales and gaining Customer feedback.• A start- up venture which achieved over £80k turnover in the final year of operation. Show less

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  Self Employed

  Sept 2001 - Sept 2002

  Freelance Buyer

  • Generating and Following up Cold Leads• Establishing Project parameters and developing Supply Strategy.

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  LSC

  Sept 2003 - Sept 2004

  Contracts Co-ordinator

  • Monitoring the performance of 7 contracts for Educational and Training outcomes, with external Service Providers in the Social Care sector.• Arranging contract variations and payment authorisation.

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  BGL Insurance

  May 2006 - Feb 2010

  Service Level Administrator

  • Managing call centre Contract Service Level performance using ‘Total View’ and ‘CMS Avaya’ Real-time business systems.• Adjusting agent skills and call centre activities – in real-time - to suit business priorities and contract parameters.• Daily Production of MI Reports for Contract Service Levels, Absence and Adherence for all sites.• Liaising between Call Centre Planning and Senior Site Call Centre Management, and Account Managers.• Administration to maintain Total View records and Company systems. Show less

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  John Lewis & Partners

  Oct 2010 - now

  Customer Service Assistant

  • Resolving In-store Customer Complaints on behalf of the Head of Branch.• Promoting John Lewis products including Gift List, Insurances and Partnership Card• Utilising appropriate on-line systems and programmes to facilitate efficient administration and communication.