Brian Bray

Experience

• 

  IKON Office Solutions

  Jan 1993 - Jan 2001

  Service Coord/Inside Sales/Quality Assurance
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  CompServ, LLC

  Jan 2002 - May 2004

  Project Manager
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  All Covered

  Aug 2004 - Jul 2022

  Project Manager

   Managed varied IT Projects: Server virtualizations, Cloud migrations, Server installs and upgrades, Office and datacenter moves, Firewall upgrades and implementations, Wireless surveys and implementations, Workstation deployments, Staff augmentation, Backup solutions, SAN implementations, IT assessments, Remote desktop server, Active directory migrations, Network infrastructure, Office 365 migration, DUO MFA, domain migrations, Firewall & Switch replacements and WAN upgrade projects. Assigned, scheduled and managed engineering resources. Provided communication on status, upcoming tasks and issue tracking to contribute to effective project management. Facilitated change order process to adjust delivery and budget expectation as required to meet objectives. Ensured proper closure and managed client satisfaction. Scheduled presales engineering to improve utilization and sales velocity. Led data collection, documentation and assessment for client onboardings. Assisted services coordination including scheduling, escalation, dispute investigation, overdue task resolution, and timesheet inspections. Produced content for company newsletter. Conducted candidate interviews to support high quality recruitment. Mentored new hires on methodology, process and applications. Show less