Ally Liew

Experience

• 

  The Ascott Limited

  Jun 2005 - Jan 2007

  • Handling reception duties such as check in and check out of apartment guests.• Conducts show apartment inspection.• Assisting extension stay for in-house guests.• Perform invoicing duties during month end.• Handling phone calls enquiries.• Assisting of reservations through phone calls, emails and walk-in.• Providing customer services to ensure guest’s satisfaction and maintain good relationship as well as guest’s needs. • Performing reception duties include check in and check out of hotel guests.• Responsible in cashiering involve of collect different kind of payments.• Handling guest’s enquiries.• Performing of night audit.• Assisting in reservation department as well taking reservation through calls, travel agents, corporate and general public (walk-in).

  • Guest Service Officer

    Jan 2007 - Jan 2007

  • Front Office & Guest Service Officer

    Jun 2005 - Jan 2006
• 

  Phillip Securities Pte Ltd

  Nov 2007 - Feb 2010

  Client Service Assistant

  • Performing various administrative duties.• Perform updates of foreign shares on POEMS trading platform.• Coordinating and support Call Centre department.• Coordinating and liaise internally for applications matters and forms.• Process various forms such as POEMS Application Form for Existing Client, Account Conversion forms, 3rd Party Authorization Form, Opt-out e-statement and Closure of account forms.• Scanning and indexing of Client Investment Profile (CIP) into system.• Ordering and maintaining of collaterals and account opening forms• Responsible in internal billings.• Collate and print monthly Marketing Meeting reports• Assist in coordinating of logistics for events/ seminars Tunjukkan kurang

• 

  EY

  Jan 2010 - Jan 2011

  Administrative Assistant

  • Travels & hotel bookings & service apartment package liaison & arrangement.• Invoice documentation & credit note, refund processing between the airline, travel agent and EY Finance.• WIP & PDR, debtor’s occasional printout (Reversal, transfer of engagement code).• Engagement letter (formatting, editing and final print), documentation of engagement letters.• Requisition of stationery, printers toner stock take & acquisition• Booking of meeting rooms / projectors for staffs & visitors• Arrange & prepare for seconded staffs, new joiners, intern or EY visitor’s access pass & work desk• Laptop accessories formal E-request at times when lost.• Arrange client meeting for them if involve partners.• EY Inter-office billing documentation & checking from Finance for respective Senior Managers/ Managers to sign.• Update knowledge of staff’s whereabouts for queries on them, & directing to proper channel/party.• Registering of staffs Learning & development training & follow up. Tunjukkan kurang

• 

  Maybank Investment Banking Group

  Jan 2011 - Nov 2021

  Senior Analyst

  • Attend to queries (in person or via email/phone) pertaining to our company's products and services, trading account opening and data maintenance matters from Internal and external customers.• Processes the creation of trading accounts and maintain clients’ account information. • Conducts Know Your Client (“KYC”) & Customer Due Diligence (CDD) checks for all new Clients & existing clients.• Perform Enhance Due Diligences for high risk clients and liase with respective stakeholders such as Risk, Compliance & Business units and to escalate to senior management approval.• Account opening review, process and approvals to retails, Corporation and Institution received via various channels such as direct walk-in submission, mail-in application, Trading representatives, Maybank Branches and internal department (application from CFD,PES & Middle Office Department).• Attend queries relating to FATCA, CRS and SIP trading eligibility.• Conduct account opening interviews with account applicants & assist applicants in the account application process. • Perform exposure tagging for all new accounts, related accounts, multiple account in AS400 system.• Review FATCA’s & CRS data input for all new accounts creation in system.• Create, maintain (update) & terminate trading accounts as well as processing of various requests via the SUBS8 system & various systems.•Periodic review of accounts such as annual PEP/AML review of active trading clients, housekeeping of dormant accounts etc. • As a main PIC for prime account business including review, processing and data maintenance of prime clients.Project/Initiates:• actively involve in UAT for Prime client and data migration into the new system• Involve in digital onboarding project, preparing functional specifications for the onboarding project Tunjukkan kurang

• 

  VISTRA

  Jan 2021 - now

  Assistant Manager

  Key Responsibilities:• Maintenance of Investor Registers for funds administered and funds allocation record• Reviewing the KYC new onboarding and remediation works submitted by the Makers / Preparers.• Reviewing of draft Subscription Agreement to ensure compliance with KYC requirement and AML regulations.• Reviewing the data maintenance of KYC related information in electronic platform (i.e : Investran)• Prompt handling of all Client’s queries and requests by emails or phone• Assisting Manager on the daily operational tasks in managing the team to ensure smooth delivery of request and day-to-day tasks.• Assisting Manager in the monthly preparation of management reporting. • Participating in UAT testing on Automation projects and initial remediation or enhancement to improve process on BAU.• Assisting Manager on resources planning and allocating of tasks to team members. Tunjukkan kurang