Martin Luna II

Customer Service Rep

70 followers

Aberdeen, Mississippi, United States

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Timeline
About me
Certified Salesforce Platform Developer I and Admin | Marine Veteran
Education
- Itawamba Community College
  2010 - 2014
  Associate of Applied Science Computer Programming Technology
  Activities and Societies: CCNA Treasurer
- Trailhead by Salesforce
  2022 -
  Activities and Societies: Completed 2 Certifications, Ranger Rank, 101 badges, 10 Super Badges. Visit my Trailblazer profile to learn more about my Salesforce professional development, education, and training. https://www.salesforce.com/trailblazer/martinlunaii
Experience
- Alorica
  Feb 2013 - Aug 2013
  Customer Service Rep
- Computer Techs
  Sept 2013 - Oct 2013
  CEO
- United Furniture
  Jun 2014 - Oct 2016
  Security Guard
- SelecSource
  Aug 2019 - Jan 2020
  Help Desk Support Specialist
  In this role I was tasked as learning the position in regards to how TUMI does business and how they handle everyday issues with retail and corporate computer systems. This has prepared me for a fast paced IT environment.
- TUMI
  Jan 2020 - Apr 2020
  Help Desk Support Specialist
  I was tasked with maintaining the readiness of the computer systems in our retail stores, e-commerce/ customer service, corporate, and warehouses. This included upgrading and repair of computer systems, managing of assets used to help with setting up a new retail location or remodeling an existing one. The use of Jira as a ticket management system and BOMGAR (now Beyond Trust) as a remote access software was imperative in the timely rectification of any issues.
- 1st Class Real Estate Investment Group
  Oct 2020 - Jan 2021
  Real Estate Salesperson
- EXp Realty
  Jan 2021 - Sept 2021
  REALTOR
- Revature
  Jan 2022 - Oct 2023
  Associate
  Learned all I could of Salesforce. Achieved two certifications. Created new classes, flows, and solutions to help solve client issues. Utilized best practices to help maintain data integrity and Apex character usage.
- ICF
  Nov 2022 - Oct 2023
  Salesforce Developer
  Revature Associate contracted to ICF asOperations and Management for CDFI AMIS – Role: Salesforce Developer • Created new code to resolve issues reported by the client. • Refactored classes to bring in line with best practices. • Created new Flows that updated fields, sent emails, and created records. • Worked with Senior Administrator to develop and implement coding standards. • Worked with Solutions Architect to develop and create appropriate solutions for customer issues. • Lead a cross-training program to help Administrators better understand Developers. Show less
- Future Foam, Inc.
  Mar 2024 - now
  Quality Assurance Specialist
Licenses & Certifications
- Salesforce Certified Platform Developer I
  Salesforce
  Apr 2022
- Salesforce Certified Administrator (SCA)
  Salesforce
  Mar 2022
  View certificate