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Marcos D Rios

Marcos D Rios

Certified Nursing Assistant

Followers of Marcos D Rios2000 followers
location of Marcos D RiosLone Tree, Colorado, United States

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  • Timeline

  • About me

    Global Director – Revenue Enablement | AI Implementation | Transformational Leadership | Sales Strategy & Effectiveness | Learning Product Management | Revenue Growth

  • Education

    • Southern New Hampshire University

      2022 - 2023
      Bachelor of Arts - BA Graphic Design and Media Arts 3.91

      Activities and Societies: Sigma Alpha Pi

    • Western Governors University

      2017 - 2017
      Bachelor's degree BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES 3.8

    • Kaplan University

      2010 - 2012
      Technical Communications 3.5

    • Collins College

      2005 - 2007
      Bachelor of Science - BS Interior Architecture 3.2

      Study of Interior and Architectural Design

  • Experience

    • OHIO VETERANS HOME - SANDUSKY

      Jan 2002 - Mar 2006
      Certified Nursing Assistant

    • Inpulse Response Group

      Apr 2006 - Dec 2007

      • Sales Team Leader

        Apr 2007 - Dec 2007

      • Sales Trainer

        Apr 2006 - Mar 2007

    • Kaplan University

      Dec 2007 - Nov 2008
      Admissions Sales Coordinator

    • Verizon Wireless

      Dec 2008 - Oct 2009
      Sales and Service Plan Migration Representative

    • HP

      Oct 2009 - Jun 2013

      • Image and Printing SMB Sales Contact Center Leader

        May 2012 - Jun 2013

      • Sales Learning and Development Lead

        Oct 2009 - May 2012

    • Hewlett-Packard

      Jul 2012 - Feb 2014

      • Healthcare Services Education Manager

        Jun 2013 - Feb 2014

      • Global Chair, Employee Resource Group

        Jul 2012 - Feb 2014

    • Unisys

      Feb 2014 - Dec 2019
      Sales Tool & Process Integration Manager, Global Sales Enablement

    • Globus family of brands

      Dec 2019 - May 2022
      Senior Manager, B2B Sales and Sales Enablement

    • TTEC

      May 2022 - now
      Global Director, Sales Effectiveness & Enablement

      Driving sales performance through innovative learning, I lead initiatives that accelerate seller productivity, enhance talent retention, and optimize operational efficiency. I design and execute sales training strategies that equip revenue teams with the skills, knowledge, and behavioral habits needed to drive business growth.Focused on measurable impact, I identify and implement learning solutions that shorten ramp time, increase conversion rates, and improve customer engagement. I spearhead the development of scalable sales enablement programs—expanding revenue-generating learning solutions that drive multi-vertical adoption.With a keen eye on continuous improvement, I assess sales operations effectiveness, refine go-to-market enablement strategies, and ensure governance over learning efforts at team, divisional, and enterprise-wide levels. Through strategic enablement, I empower sellers and sales leaders to achieve bold outcomes. Show less

  • Licenses & Certifications

    • Franklin Covey Certified Trainer - Helping Clients Succeed

      FRANKLIN COVEY CO
      Mar 2019

    • ITIL Intermediate - IT Operational Support and Analysis

      PEOPLECERT
      Dec 2016

    • ITIL® Foundation Certificate in IT Service Management

      PEOPLECERT
      Oct 2014

    • Managing Organizational Change for Managers

      LinkedIn
      Feb 2021
      View certificate certificate

    • What You Need to Know to Get Started with Your Training Program

      LinkedIn
      Mar 2021
      View certificate certificate

    • Using Questions to Foster Critical Thinking and Curiosity

      LinkedIn
      Mar 2021
      View certificate certificate

    • Organizational Learning and Development

      LinkedIn
      May 2021
      View certificate certificate

    • Productive Leadership Tips

      LinkedIn
      Jan 2021
      View certificate certificate

    • Building Resilience as a Leader

      LinkedIn
      Jan 2021
      View certificate certificate

    • The Future of Workplace Learning

      LinkedIn
      Mar 2021
      View certificate certificate

  • Honors & Awards

    • Awarded to Marcos D Rios
      Gold – Innovation in Sales The Stevie® Awards Apr 2025 AI-Powered Service to Sales powered by SalesPATH:TTEC's solution helps associates identify buying signals during support calls and convert them into sales opportunities. In just 15 days, a telecom client saw a 27% revenue lift per associate among previously low performers.
    • Awarded to Marcos D Rios
      Most Effective Learning & Development Program European Contact Center & Customer Service Awards Nov 2023 Through innovative practices, thought-provoking activities, and a globally supported structure, the TTEC Poland L&D team under my purview accomplished this awesome milestone… and better, they did it by going against the grain and sticking to their guns to be solid in their planning, design, and development of success-ensuring learning solutions. With SalesPATH (our sales training program), Battle Cards, and more, this team has continued to pave the way for improved speed to sales… Show more Through innovative practices, thought-provoking activities, and a globally supported structure, the TTEC Poland L&D team under my purview accomplished this awesome milestone… and better, they did it by going against the grain and sticking to their guns to be solid in their planning, design, and development of success-ensuring learning solutions. With SalesPATH (our sales training program), Battle Cards, and more, this team has continued to pave the way for improved speed to sales proficiency and more! Show less
    • Awarded to Marcos D Rios
      Summa Cum Laude Southern New Hampshire University Apr 2023
    • Awarded to Marcos D Rios
      266% to Goal Kaplan University Sales Department Sales award for not only hitting target, but exceeding by more than double.
    • Awarded to Marcos D Rios
      Extra Mile Award x3 Hewlett Packard
    • Awarded to Marcos D Rios
      Honors Roll x7 Southern New Hampshire University
    • Awarded to Marcos D Rios
      President's List x3 Southern New Hampshire University

  • Volunteer Experience

    • Guardium Ad Litem

      Issued by CASA OF SENECA SANDUSKY AND WYANDOT COUNTIES
      CASA OF SENECA SANDUSKY AND WYANDOT COUNTIESAssociated with Marcos D Rios

    • Volunteer

      Issued by United Way Worldwide on Oct 2009
      United Way WorldwideAssociated with Marcos D Rios