Nishant Bangera

Experience

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  JPMorganChase

  Jun 2006 - Oct 2020

  Trade Operations Manager

  Responsible for end-to-end processing of SWIFT Custody trades. Booking time deposits on a custody platform, managing end-to-end services for clients across multiple sites, work with risk teams and internal auditors to ensure quality performance and meeting KPIs and SLAs. ▻ Provided exceptional client services and received the Corporate & Investment Banking (CIB) Excellence Award. ▻ Undertook SWIFT transactions (MT540/541/542/543).▻ Performed compliance and other checks on trade transactions in line with (AML) Anti-Money Laundering Guidelines, Terrorist Financing and Sanctions Regulations and other internal policies.▻ Liaised and collaborated with internal stakeholders to ensure smooth facilitation of transactions.▻ Performed system upgrades UAT and participate in systems related activities.▻ Migrated Amendment and cancellation process from to offshore operations, resulting in improved efficiency and cost savings.▻ Maintained 100% productivity and zero economic and financial losses without any escalations.▻ Contributed to an improved process structure, enabling 24-hour client coverage, and reducing turnaround time, leading to cost savings.▻ Managed end-to-end services for clients across multiple sites, including Bournemouth, Frankfurt, APAC, and Western Hemisphere.▻ Authenticated and processed client instructions on trading platforms such as COSMIC and Wins, averaging 800-900/day. ▻ Ensured settlement deadlines are met, and correct cash funding is reported.▻ Collaborated with risk teams and internal auditors to ensure compliance with quality standards.▻ Led the implementation of STEP initiatives projects, improving STEP rate and streamlining process.▻ Worked with corporate action team to ensure timely processing of events and unblocking of pending trades.▻ Implemented cross training initiatives, resulting in improved team flexibility and knowledge sharing. Show less

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  State Street

  Nov 2020 - Sept 2022

  Client Service Manager [Global Custody]

  Responsible for issue resolution and client management for institutional trust clients and high net worth individuals. Analyzing problems and providing timely resolution, maintaining client relations (Investment Managers) to ensure delivery of exceptional client service experience. Utilizing knowledge in custody-related activities including trade and settlement, cash operation, income, and reconciliation.▻ Reviewed internal and external client queries related to custody-related activities, ensuring timely resolution and a high level of customer satisfaction.▻ Collaborated with internal partners to ensure timely on-boarding of new clients and address documentation requirements.▻ Developed and maintained relationships with internal and external clients to support and enhance the client service experience.▻ Ensured team effectiveness by promoting coordination and team spirit and ensured team targets and accuracy goals were met.▻ Prepared daily and weekly control reports and shared them with relevant stakeholders.▻ Developed and implemented new values and norms that supported new ways of work and mitigating risks.▻ Identified and assisted with the resolution of reconciliation breaks between State Street and Investment Manager book of records by analysing the cash flows and activities at portfolio as well as asset level. ▻ Prepared client reports for off-book currency, to assist with their funding decisions for market settlements. Show less

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  Insignia Financial

  Jul 2023 - now

  Custody Services Team Member

  Responsible for reconciling transactions including income, rebates, trades, term deposits and reconciliation of entitlements.▻ Collate tax information and obtain advice from Tax Operations.▻ Ensure correct tax consequences have been applied to client investments.▻ Coordinate Asset Transfers and Settlements.▻ Assist in resolution of queries with internal and external stakeholders.▻ Investigated and resolved reconciliation breaks and issues across all assets on the MLC Wrap and Navigator Platform.▻ Prepared and delivered comprehensive reports to stakeholders on asset holdings, reconciliation items, cash movements, ensuring transparency and informed decision-making.▻ Managed and updated pricing for stocks. Show less