Ben Hall

Experience

• 

  Bangkok House

  Feb 2012 - Jan 2013

  Appointment setter, Hospitality and Harvesting work

  Travelled around Australia working in a variety of rolesWorked as an appointment setter for an office rental company in Melbourne. Delivering an effective telesales pitch to potential customers. Enhancing my customer service skills and ability to develop rapport.Providing a high level of waiting service to customers in a busy Melbourne restaurant.Completed three months fruit picking in Waikerie, SA.

• 

  Sydney Convention and Exhibition Centre

  Jan 2013 - Jul 2013

  Food and Beverage Attendant

  Delivering an extremely high level of customer service.Building effective working relationships with colleagues to complete tasks.Ensuring work areas are well presented and maintained throughout events.

• 

  Australian Administration Services

  Jul 2013 - Mar 2015

  Inbound Customer Service Officer

  Answering calls from existing and potential customers in relation to their superannuation accounts. Providing exceptional customer service whilst adhering to policies and procedures.Completing administrative tasks accurately and efficiently. Achieving KPI targets, including average handling time and referrals.Communicating effectively with clients and colleagues in a professional manner.Processing customer transactions including rollovers and cash withdrawals Show less

• 

  Publicis Solutions

  Mar 2015 - Jul 2016

  Assisting management with analysing and producing high level monthly reporting for the corporate sales performance teamCreating complex ad-hoc reporting and analysis in consultation with various internal customersLiaising with key internal stakeholders to interpret monthly data trends and following up any data issues with sales managementChecking and approving contract renewals, extensions and amendments in auditing and revenue management systemsProducing and presenting training for the inside sales teamDeveloping and improving department procedures, in consultation with management Show less Providing exceptional high level service to internal customers, particularly the Business and Government (BAGS) and Qantas Inside Sales (QIS) teamsDeveloping and implementing plan to ensure all targets and deadlines are metExtracting and analysing corporate data from various systemsProviding reporting with supplementary analysis to key stakeholders in a timely mannerMonitoring and following up the return of data with external Travel Management Companies (TMCs)Acting as the point of contact between internal customers and the external data consolidator employed by Qantas Show less

  • Senior Dealing Advisor

    Nov 2015 - Jul 2016

  • Dealing Advisor

    Mar 2015 - Nov 2015
• 

  Royal Caribbean International

  Jul 2016 - Oct 2018

  Sales Analyst

  Preparation and distribution of regular revenue and sales reports to key internal and external stakeholders.Providing insightful financial performance analysis relating to key industry measures, including: passengers, gross/net revenue and average price per day (APD).Identifying trends, issues and areas for growth for the commercial team to implement.Management of reporting and forecasting of travel agent commission, incentive targets and commission over-rides. Assist in the development of the annual operating plan (AOP), providing variance analysis against budget performance.Presentation of sales reporting analysis to AU/NZ team during quarterly sales conferences. Show less

• 

  Luxury Escapes

  Oct 2018 - Sept 2021

  Commercial Analyst
• 

  Europcar Mobility Group

  Sept 2021 - now

  Capacity and Forecasting Manager