Experience

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  Comcast business services

  Dec 2008 - Aug 2009

  Technical operations

  Network support for of one of the largest broadband networks in the world.

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  Sage microsystems

  Aug 2009 - Feb 2011

  Installations & support technician

  In my role as an Installation Technician at SAGE I traveled extensively and played a key role as the face of the company. Performed full POS systems installations including; cat 5E cabling, routers, switches, POS servers and touchscreen terminals. I created many technical documents on reporting and best practices for Automotive centers and created customer-focused video training guides using Adobe Captivate. Trained center staff on software usage and routine maintenance.Participated in on-call rotation and Technical Support queue for POS hardware, network, and software. Show less

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  Berk-tek a nexans company

  Feb 2011 - Dec 2015

  Technical support specialist

  Network & Desktop Support Specialist for Enterprise manufacturing and office network of over 300 users spread across 4 inter-connected sites in 3 states. Perform rapid wide-scale deployments of Windows 7 clients using WDS, USMT scripting and Nexans proprietary deployment technologies. Performed hundreds of end-user migrations from local AD to a Global Active Directory involving a worldwide network of Nexans sites. Specialize in testing and deploying pilot programs and supporting the end-user community during pilot phases. Many other technologies supported including; SAP, Thermal Printing, RF scanning, SQL, Oracle, and Access. Show less

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  Bk business solutions

  Dec 2015 - Sept 2017

  It consultant

  Provided highly specialized IT support, services, & consultation to small to medium sized Managed Service clients. On-site & remote backup services, firewalls, routers, switches, cabling, wireless, PC & Server support, hardware & software sales & service.

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  Contegix

  Sept 2017 - Jul 2021

  Systems analyst

  Responsible for responsive support, incident resolution, proactive recommendations, and project tasks for Managed Service clients. Focus on operating systems and associated subsystems. Provide system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.

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  Netrix global

  Jul 2021 - now

  • Senior System Engineer

    Apr 2024 - now

  • US Technical Team Lead, Systems Tier 3 Support

    Mar 2022 - Apr 2024

  • System Administrator

    Jul 2021 - Mar 2022