
Timeline
About me
Strategic Business Planning Manager | Customer Experience Operations
Education

The university of memphis
2015 - 2017Master’s degree accounting and data analytics gpa 3.62
The university of memphis
2010 - 2014Bachelor’s degree accounting gpa 3.72
Experience

Bba solutions
Jan 2014 - Jul 2015Bookkeeping internTextbook Brokers of Memphis

Federal express corporation
Jul 2015 - nowCustomer Experience Operations Customer Experience Operations - Strategic Projects, Processes, and Planning Customer Experience Operations - Customer Automation, Planning, & Analytics Tax Operations & Technology Tax Operations & Technology Tax Operations & Technology State Income & Franchise Tax
Strategic Business Planning Manager
Apr 2024 - nowProgram Management Advisor
Aug 2023 - Mar 2024Senior Project Management Analyst
May 2021 - Aug 2023Tax Advisor
Oct 2020 - May 2021Senior Tax Analyst
Oct 2017 - Oct 2020Tax Analyst
Mar 2017 - Oct 2017Tax Analyst
Nov 2015 - Feb 2017Tax Intern
Jul 2015 - Nov 2015
Licenses & Certifications

Microsoft office specialist (mos)
The university of memphisNov 2012
Graduate certificate business intelligence and analytics
University of memphis, business information and technologyMay 2017- View certificate

The fcbe complete professional program certificate
The university of memphisApr 2014 - View certificate

Professionalism first
The university of memphis, first tennessee bankApr 2013 - View certificate

Alteryx core certified
AlteryxSept 2019
Honors & Awards
- Awarded to Christina NgoFive Star Award FedEx Services Jul 2023
- Awarded to Christina NgoShining Star Award FedEx Services Jul 2023 Winners exemplified what it means to Own Outstanding – providing outstanding experiences for our customers and delivering strong results for FedEx.
- Awarded to Christina NgoShining Star Award FedEx Services Jul 2022 For dedication and commitment to Own Outstanding resulted in delivering quality automation results
- Awarded to Christina NgoFive Star Award FedEx Services Jul 2020 For the development and implementation of the Tax Department’s Alteryx Center of Excellence governance policy and training and enablement program
- Awarded to Christina NgoShining Star Award FedEx Services 2020 For going above and beyond in development and execution of the Tax Department’s Alteryx Center of Excellence leading to significant time savings
- Awarded to Christina NgoDean's List The University of Memphis Five consecutive semesters as an undergraduate accounting majorEnrolled for at least 12 hours with a GPA of at least 3.5
- Awarded to Christina NgoFogelman College of Business and Economics Honors Program University of Memphis
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