Experience

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  Global bilgi

  Nov 2007 - Jul 2010

  Customer service specialist

  ­* Individual Customer Services SpecialistAfter spending 3 months in inbound call center units which serving individual customers, I was promoted to a higher department as a result of in-house training.­* Private Customer Services SpecialistAs a part of this department which gives support to more qualified and long-term customers, I attended following projects:1. Siebel Project Development Team: Adaptation of Oracle-based new program to our operations. Discovering new ideas to develop the project and giving operational training 2. Special Customer Complaints Unit (BOOMERANG); Development of projects within the scope of complaint management for inbound call unit­ Corporate Customer Services; strong follow up with corporate customers­ *Corporate Private Customer Services Specialist; management of portfolio which consists of Turkey's leading corporate firms (inbound-outbound complaint management) Show less

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  Voden

  Jan 2010 - Jan 2011

  Social media assistant

  - Writing, editing and publishing social media contents for brands- Managing social media customer complaints- Implementing the brands’ content strategy and creating relevant projects on social media

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  Material connexion istanbul

  Dec 2011 - Oct 2012

  Corparate sales specialist

  -Establishment of the potential customer portfolio,­ -Organization of customer meetings -Management of customer complaints and full-support to the customer after sales -Management of Material ConneXion’s social media accounts

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  The building information centre

  Oct 2012 - Sept 2014

  Sales support & complaint handling specialist

  Collaborating with other departments such as Marketing, BusinessDevelopment and Customer Services;-­ Ensuring customer relations, complaint handling and full-time support in operational manners.- Providing market research reports in order to touch new customers to receive new leads, in addition to maintaining the existing customer portfolio.- Being in communication with customers and giving operational support from A to Z.­- Providing competitor analysis and market research reports to support Marketing Department Collecting, managing, analyzing and summarizing information and data about market/customer and sales according to business needs and reporting to Sales Manager timely and accurately.­- Collecting customer’s complaints via different channels and finding appropriate solutions. Analyzing this data and reporting back­ -Management of bulk e-mail sending Show less

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  Picky digital marketing consultancy

  Nov 2015 - Feb 2025

  Managing and consulting third-party online selling platforms, including Etsy, Instagram Shopping, Facebook market place.Producing and developing the marketplace strategy for the marketplaces,Analyzing product sales performance to determine the best and worst performing items,Developing the marketplace reporting summaries, search term analytics and competitive benchmarking and making recommendations to drive business KPI, providing regular sales reports,Establish and drive the content, creative and merchandising strategy to elevate the consumer experience with the objective of growing conversions and sales across our e-commerce marketplacesMaintaining product catalogues: descriptions, activation/deactivation, attributes and image optimization,Knowledge of database creation and managementIncreased customer reach using Facebook, Instagram and Google, Show less

  • Digital Sales Executive

    Nov 2021 - Feb 2025

  • Founder

    Nov 2015 - Feb 2025
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  Plus (import & export) ltd

  Jun 2016 - Apr 2017

  Customer relationship management consultant

  Wholesale food and cleaning product distributor company. During my experience, the areas I covered include customer communication, pre-accountancy, sales and follow-ups, web site and mobile application set up, reaching out to potential customers.

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  Kaleseramik çanakkale kalebodur seramik sanayi a.ş.

  Sept 2018 - Sept 2021

  Marketing consultant

  Picky Digital Consultancy has been working with Kale Seramik since September 2018. We develop and deliver marketing strategies and plans including all on and offline activities: marketing communication, events and sponsorships, communications, reputation management, profile building, budgetary control.Kale is Europe's 3rd and the world's 12th largest ceramics manufacturer and in construction chemical sector, it is ranked first in Turkey and the region and 5th in Europe in terms of production and sales volume. Kale provides its products to consumers in over 100 countries via more than 400 sales points.Kale now has an info-point in the Turkish Trade Center for Architecture & Design at 26 St Cross St, Clerkenwell in London, the centre of the world of architecture and design. Show less

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  Picky design

  Mar 2024 - now

  Founder & workshop facilitator

  Bringing Creativity, Mindfulness & Connection to Workplaces & CommunitiesI’m the founder of PickyDesign, where I run crochet and hand embroidery workshops designed to promote mindfulness, creativity, and team bonding.I collaborate with corporate teams, charities, and community groups, offering hands-on sessions that help people unwind, express creativity, and build connections. These workshops are ideal for:✔ Corporate Well-being Programs – Stress relief and mindfulness for employees✔ Team-Building Activities – Encouraging collaboration through creativity✔ Charity & Community Initiatives – Accessible and therapeutic creative sessionsEach workshop is tailored for all skill levels, ensuring a fun, inclusive, and rewarding experience. If you're looking to bring a creative, relaxing, and engaging activity to your workplace or community, let’s connect!📩 Let’s chat! Feel free to message me here or reach out via:📸 Instagram: @pickydesigne-mail : [email protected] Show less