Ledifetu Aruna

Experience

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  Intercontinental Bank Plc

  Jan 2009 - Jan 2012

  Customer Service Officer / Funds Transfer Officer

  Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.•Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.•Enhanced client satisfaction by addressing inquiries and resolving issues promptly.

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  Sticks And Stones Homes

  Aug 2014 - Sept 2023

  Head of Marketing and Sales

  Led a team of marketing professionals for successful product launches and promotions.• Developed a comprehensive paid acquisition strategy across Google, Facebook, and industry newsletters, resulting in new leads that generated N17M in 2017• Built a strong brand awareness campaign through conferences and speaking engagements, leading to a 78% increase in property sales year-over-year.• Exceeded growth targets every quarter by an average of 10%• Built out a culture of robust data collection and A/B testing to improve campaign performance, leading to a 66% average improvement from campaign start to end.• Directed a team of 5 full-time marketers and 3 paid contractors.• Developed product and marketing strategies to meet changing market and competitive conditions. Show less

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  Campus Living Centres

  Sept 2023 - now

  Resident Advisor

  Creation and execution of monthly community programs to Foster inter-community relationship among students settling into campus residence.• Managed conflict resolution among campus residents and fostered adherence to Campus Living policies.• Conducted routine inspections on Campus Living facilities and premises.