Charlene Darlington

Experience

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  Crystal Cove Hotel

  Jan 2001 - Oct 2002

  Food Server

  - Learnt hotel operations.- Utilized active listening skills which reduced order discrepancies.- Provided exceptional service, which contributed to repeat guests.

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  Harmony Store

  Nov 2003 - Feb 2004

  Sales Assistant

  - Contributed to stock management, which ensured efficient storage and retrieval.- Contributed to reduced complaints and discrepancies by engaging customers appropriately and utilizing problem-solving skills to de-escalate issues.

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  Toilsept Sales & Services

  Aug 2004 - Apr 2005

  Secretary

  - Held oversight for internal and external stakeholder engagement.- Managed the mailing system and ensured 100% accuracy. - Successfully created an efficient filing system that led to 0% of files being misplaced. - Led the monthly reconciliation of the bank accounts.

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  NCO Financial Systems

  Jul 2005 - Jun 2012

  - Held responsibility for coaching underperforming Agents, which led to an approximate 40% increase in performance within one month.- Contributed to a reduced attrition rate by recruiting and selecting top talent across each programme and engaging HR strategies to increase morale. - Developed the rewards and recognition scheme for employees, which drove performance and resulted in a 20% increase in company performance. - Created and administered the Performance Improvement Plans that were used for coaching Agents.- Managed client projects and provided coaching support to over 100 employees.- Managed the preparation of individual and departmental productivity reports. - Created the organizational structure, in compliance with the company's Human Resource needs and targets. - Coached, and trained Supervisors, ensuring they possessed the tools for success. Show less

  • Assistant Division Manager

    May 2008 - Jun 2012

  • Supervisor

    Feb 2007 - May 2008

  • Team Lead

    Aug 2006 - Feb 2007

  • Debt Collector

    Jul 2005 - Aug 2006
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  The Oral Care Centre

  Apr 2013 - Nov 2016

  - Held responsibility for all treatment plans and for specifically grouping the respective treatments and also formulating the treatment plans for complex dental treatment.- Assisted with the preparation of written treatment plans with fee estimates for patient’s treatment plans for complex or extensive dental care.- Followed up on call patients referred to specialists who do not keep or schedule an appointment with the referred doctor.- Educated patients by answering clinical questions and scheduling appointments. - Assisted with other dental/administrative duties as directed. Show less

  • Patient Care Supervisor

    Apr 2015 - Nov 2016

  • Patient Care Assistant

    Jan 2014 - Apr 2015

  • Practice Concierge/Receptionist

    Apr 2013 - Jan 2014
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  Actavo

  Nov 2016 - May 2017

  Supervisor

  - Coached the Contact Service Agents in Barbados and administered training plans.- Provided team members with performance achievements on a weekly basis.- Identified process challenges and implemented successful strategies that resulted in a 7% completion job rate increase. - Created and implemented digital databases that led to improved reporting and record keeping. - Supervised the interaction among the client (Digicel), the call centre and Actavos’s field operations teams.

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  Oasis Dental

  Jul 2017 - Aug 2021

  Office Manager

  - Created, implemented and manages the recruiting/interviewing process, in compliance with Human Resource techniques. - Developed new employee packets, induction plans and training plans for front desk and clinical staff.- Created Performance Improvement Plans and Action Plans utilized for coaching, which helped to streamline the HR function. - Increased office and HR productivity by more than 10% per annum from 2018, by developing a scheduling system.- Coaches and supervises the administrative and clinical teams and contributes to approximately 99% satisfied clients.- Responsible for implementing HR and administrative changes to expedite the efficient operation of the office.- Coordinates office activities and operations to ensure compliance with company policies.- Prepares monthly goals, forecasts and financial reports. Show less

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  The Job Connect

  Dec 2020 - Aug 2021

  Human Resources Coordinator

  - Assists in screening candidates' resumes and applications for shortlisting, by utilizing modern HR techniques.- Conducts candidate interviews using reliable recruitment and selection tools/methods.- Develops and delivers training for approximately 50 members, by engaging Human Resources strategies.- Conducts thorough background checks on shortlisted applicants.- Assists in designing and implementing the onboarding process.- Designs communication for executive level and senior management, across various disciplines, including Human Resources, Marketing and Operations. - Currently developing a performance appraisal process to assist in streamlining the HR framework. Show less

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  Montrose Holdings

  Aug 2021 - now

  Group Human Resources Coordinator

  - Coordinate and Creating job postings, advertisements, and recruitment campaigns.- Screen resumes and conduct initial interviews.- Manage the onboarding and offboarding process for new hires.- Created a shared document to track new hires can help streamline the onboarding and orientation process.- Conduct disciplinary hearings - Maintain accurate and up-to-date personnel files and records; physical and via HRIS.- Compile and analyze HR data for reporting purposes; Identify trends and areas for improvement.- Facilitating staff training on legislative and policy changes- Preparation of all types of contracts of employment, letters of understanding, job offer letters, job letters and other letters and correspondence including resignations, terminations and redundancies as required- Review weekly attendance records and action disciplinary hearing invitations from the relevant information Show less