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Felipe Barbosa

Felipe Barbosa

IT support

Followers of Felipe Barbosa625 followers
location of Felipe BarbosaSanta Catarina, Brazil

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  • Timeline

  • About me

    Team Lead at Veeam Software

  • Education

    • Cultural inglesa

      -
      English Literature (British and Commonwealth)

    • IT college

      -
      IT

      Activities and Societies: Linux Operator

    • UTN

      -
      Virtualization

      Activities and Societies: Vmware and KVM Administration

    • Univerisdad de Blegrano

      -

      Activities and Societies: Administration AIX

    • IFTS12

      2016 - 2019
      System analyst

    • CITECH

      2017 - 2017
      CCNA

    • Escuela N°18

      2007 - 2007

  • Experience

    • PSA Peugeot Citroën

      Mar 2007 - Apr 2011
      IT support

      Support level 1 and 2. Responsible for troubleshoot user's issues and configure devices.

    • Symantec

      Apr 2011 - Oct 2012
      Sr Technical Support Engineer at Symantec

      Symantec Technical Specialists & Support Engineers. Backup & restore technician. Backup Exec Software for Windows, servers. Features and knowledge for the position, include, VMware, Hyper-V, SQL, Linux, NAS,SAN,Storage, Exchange, Lotus Domino, Hyper-V, MAC, Oracle.STS – Backup Exec for Windows Servers 12.0STS – Backup Exec 2010 & 2010 R2/R3 -2012STS – Backup exec System Recovery

    • Globant

      Feb 2013 - Feb 2014

      Responsible for analyzing the functionality of softwares developed from company for customers. Technical support vmware at Globant, responsible to help customers with vmware issues.

      • QA (Quality analist)

        Jun 2013 - Feb 2014

      • TSE level 2 VMware

        Feb 2013 - Jun 2013

    • Google

      Sept 2013 - Feb 2014
      DS analyst

      Support of SQL, javascript, HTML and DS (doubleclick search)

    • Arcserve

      Feb 2014 - Oct 2016
      Tier 1 Technical Support Engineer

      The Technical Support Engineer provides product support on ARCserve products. Job scope includes troubleshooting and solving issues of diverse scope related to operating systems, databases, networks, and various third-party applications. Tasks:- Personalized technical assistant for Brazil and LATAM customers- Support of the full ARCserve suite (Arcserve UDP, Arcserve Backup, Arcserve D2D, Arcserve RHA)- Troubleshooting Disaster Recovery, Bare Metal Recovery scenarios for Windows/Linux environments- Troubleshooting backup and restore issues with Exchange / SQL / Oracle / Virtual Machines (Hyper-V and VMware)- Diagnose, recreate and provide solutions for backup and restore related issues- Understand the impact these problems have on the customers’ business- Set up customers' environment for proper backup and restore operations according to their needs- Assist PreSales team Show less

    • DC Solutions Argentina

      Nov 2016 - Aug 2017
      IT Consultant

      Unix admintratrator.

    • IPLAN Soluciones IT

      Aug 2017 - Apr 2018
      IT Delivery Specialist

      Maintenance and support of customer's data center over vmware, hyper-v, openstack and azure.

    • Arcserve

      Apr 2018 - Oct 2019
      Pre Post Sales Engineer

    • Veeam Software

      Oct 2019 - now

      • Support Team Lead

        Dec 2022 - now

      • Tier 2 Technical Support Engineer at Veeam Software

        Jan 2022 - Jan 2023

      • Tier 1 Technical Support Engineer

        Oct 2019 - Jan 2022

  • Licenses & Certifications

    • Backup Exec 2010 Symantec Technical Specialist (STS)

      Symantec

    • Backup Exec 2010 System Recovery Symantec Technical Specialist (STS)

    • Backup Exec 2012 Symantec Technical Specialist (STS)