Tanhar Islam

Experience

• 

  Banglalink

  Jan 2010 - Jan 2011

  Careline Officer, CCD

  • Provide one-stop quality Customer Service over phone to ensure positive customer experience • Proactively aware/inform customers regarding products/service • Sale through inbound and outbound contacts • Capture customer insights and escalate critical issues / complaints and provide timely feedback • Maintain targeted KPI on a regular basis • Serve customers with helping attitude to play a significant role in customer satisfaction, retention and acquisition to enhance company brand image Show less

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  Apex Pharma Limited

  Jan 2012 - Dec 2014

  Job Description:• Management of assigned brands in line with company’s marketing objectives and providing strategic inputs to generate business.• Administration of assigned products portfolio. Define medium and short term marketing plan with marketing objectives, strategies and tactics for assigned portfolio.• Making annual marketing plan, formulate strategies for specific brands, ensure the growth of existing brands.• Creating promotional materials, conduct promotional events, train the sales force, analyze market and sales trends, and ensure availability of products through distribution channels.• Conducting field (Doctor & Chemist) visit to get first hand market experience and input these into marketing activities.• Maximizing the target customer's awareness of the brand through creative approaches.• Assisting sales team to meet the monthly and yearly target. Show less

  • Product Executive

    Jan 2013 - Dec 2014

  • Training Executive

    Jan 2012 - Jan 2013
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  Beacon Pharmaceuticals PLC

  Jan 2015 - Feb 2017

  Sr Product Executive, Product Management Department, Marketing Division

  Job Description:• Management of assigned brands in line with company’s marketing objectives and providing strategic inputs to generate business.• Administration of assigned products portfolio. Define medium and short term marketing plan with marketing objectives, strategies and tactics for assigned portfolio.• Making annual marketing plan, formulate strategies for specific brands, ensure the growth of existing brands.• Creating promotional materials, conduct promotional events, train the sales force, analyze market and sales trends, and ensure availability of products through distribution channels.• Conducting field (Doctor & Chemist) visit to get first hand market experience and input these into marketing activities.• Maximizing the target customer's awareness of the brand through creative approaches.• Assisting sales team to meet the monthly and yearly target.• Conducting refreshers training for sales forces. Show less

• 

  Telenor Health

  Mar 2017 - Oct 2019

  Manager, Doctor and Provider Networks

  Job Description:• Establish and maintain relationships with key opinion leaders and other doctors across specializations • Manage key relationships with healthcare partner organizations including Identifying new areas for mutually beneficial collaboration • Participate in stakeholder meetings and community events Ensure consistent service delivery as promised • Ensure smooth day to day operations • Develop and tracking relevant metrics for physician engagement Address grievances on time and efficiently • Gathering feedback from all stakeholders and formulating that into changes that need to be incorporated into the product and job confirmation of Sales Forces. Show less

• 

  Grameen Telecom Trust

  Nov 2019 - Feb 2023

  • Oversee and Monitor the company's Medical Services to ensure best-in-class service• Lead the External Doctor Network, Specialist Doctor Operation• Leading the operation of the Institute of Epidemiology, Disease Control and Research (IEDCR) COVID-19 Hotline (10655) from GDH side• Maintaining and Improving Clinical Service Quality through regular doctor service evaluation and feedback, Ensuring good NPS• Ensure Clinical guidelines and protocols for different clinical conditions are in place• Ensure Continued Medical Education (CME) sessions to enhance skills and knowledge of the doctors• Establishing and maintaining the “Clinical Governance Framework” for and within the company• Devising liaisons and relationships with eminent external doctors and engaging them in differentiating Digital Health activities• Developing strategic partnerships with government and non-government national/international health organizations • Harmonizing Digital Health Solutions with Traditional Healthcare System• Project Management, developing assigned project proposals including a budget, the scope of work, business case• Supervision of all the Clinical support and service to the assigned health projects • Proper forecast, resource planning, and operation roadmap to ensure budget accuracy, • Leading Specialist doctor's appointment booking service•. Collaborating with technology team to ensure proper development of patient and doctor-friendly clinical tools and services• Ensure clinical resources at all community health camps and health awareness programs for the company• Supervision health content and support to the marketing team to increase health awareness • Working with different stakeholders in areas like product innovation, invention of new and enhanced approaches to delivering care• Cost optimization, planning and ensuring smooth day-to-day service• Regular analysis to provide accurate management intelligence for key metrics and performance reviews Show less • External Clinical Network and External Doctor Operation Management• Devising liaisons and relationships with eminent external doctors and engaging them in differentiating Digital Health activities contributing to both the organization and society • Leading the expansion of the Digital Health network and promotion of associated products in the doctor community• Participate in external clinical meetings and community events • Harmonizing Digital Health Solutions with Traditional Healthcare System • Leading the establishment of Brick and Click Model by ensuring proper planning, implementation roadmap, timely execution and fruitful coordination with all stakeholders • Strategic Alignment with External Organization towards a Digitally Enabled Healthcare Community• Developing strategic partnerships with government and non-government national/international health organizations • Project Management, developing assigned project proposals including a budget, the scope of work and business case • Supervision of Clinical support to the assigned health projects for ensuring both short and long-term positive impacts and outcomes for the beneficiaries • Identifying new areas for programmatic intervention including designing new projects and scale-up of existing pilot projects• Establishing and maintaining the “Clinical Governance Framework” • Cross-functional Clinical Support • Financial analysis, budgeting, reporting of all Clinical operation of the company• Ensure smooth day to day operations, Address grievances on time and efficiently • Develop and tracking relevant metrics for physician engagement • Gathering feedback from external clinical experts and formulating that into changes that need to be incorporated into the product Show less

  • Senior Manager

    Mar 2022 - Feb 2023

  • Manager, Clinical Networks and Engagement

    Nov 2019 - Feb 2022
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  LifePlus Bangladesh Ltd.

  Mar 2023 - Aug 2023

  Head of Operations

  • Formulate business strategy with others in the executive team.• Design policies that align with overall strategy and implement efficient process and standards. • Communicate and developing strategic partnerships with government and non-government nationa• Oversee and Monitor B2B and B2C sales, sales tools, marketing and promotional materials• Oversee expenses and budgeting to help the organization optimize costs and benefits.• Mentor and motivate teams to achieve productivity and engagement.• Coordinate customer service operations and find ways to ensure customer retention. • Ensure compliance with local and international laws (e.g.data protection)• Oversee the implementation of technology solutions throughout the organization.• Manage contracts and relations with customers, vendors, partners, and other stakeholders, Managing concerned vendors & third party on demand basis.• Evaluate risk and lead quality assurance reports, Report on operational performance and suggest improvements. Show less

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  Zaynax Health

  Sept 2023 - Dec 2023

  Head of Partnership and Program

  • Lead the strategy, development, and implementation of our partnership, loyalty and health projects• Oversee and monitor the company's hospital, pharmacy, specialist doctor network, medical tourism partners to ensure best-in-class service and support to clients• Project Management, developing assigned project proposals including a budget, the scope of work, business case• Develop new revenue channel through Patient Support Program (PSP)• Developing strategic partnerships with government and non-government national/international health organizations for donor funded project• Lead the external doctor network, devising liaisons and relationships with eminent external doctors and engaging them in differentiating Zaynax Health activities• Own all communication and management surrounding the partnership and program.• Support the development of loyalty program initiatives with robust research and analysis around our customer behaviors. • Proper forecast, resource planning, and operation roadmap to ensure budget accuracy, about assigned project• Building the partner network to support the loyalty campaigns across the year. • Develop a prioritized roadmap of benefits, services and rewards to test through the expansion of the program continuing to build on performance and learnings. • Regularly analyze and report on the program performance and its key financial metrics to provide recommendations for improvement and testing. • Cross functional partnership support to community health camps and health awareness programs for the company• Work alongside product and sales to oversee and report on the program P&L, modeling, and forecasting Show less

• 

  AKS Khan Pharmaceuticals Limited

  Jan 2024 - now

  Head of Marketing (Product and Growth)

  ● Lead the product & growth function and drive new health tech business projects for AKS Khan Pharmaceuticals Limited.● Set up the product management process so that the products are build right at the right time for the right customers.● Lead the product innovation, ideation, market research, competitor analysis, conceptualization, validation, development, pricing and growth strategies to launch and ensure the continuous growth for the AKS Health App users and revenue.● Manage external vendors and ensuring all the technical solutions are build right to drive the business operations, customer engagement and revenue for AKS Khan Pharmaceuticals Limited.● Lead the product growth strategy and ensure the business KPIs are met● Design and execute a 360-loyalty program for all AKS khan Pharmaceutical’s businesses. (Pharmacy, Healthcare and App)● Design and execute dynamic customer campaigns keeping alignment with the overall business goals.● Design and manage the marketing, branding and promotional activities for AKS Khan Pharmaceuticals Limited● Design and manage the marketing, branding and promotional activities for AKS Khan Pharmaceuticals Limited● Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely● Oversee and approve marketing material, from digital banners to hard copy marketing materials for digital and retail promotion● Measure and report on the performance of marketing campaigns, gain insight and assess against goals● Analyze consumer behavior and adjust campaigns accordingly● Prepare report on product performance, analyze data, find insights and propose necessary actions based on the insights. Show less