Gabriel Formaggio

Experience

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  Morganite Brasil - Morgan Advanced Materials company

  Jan 2008 - Oct 2009

  Designer | Project Management
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  Option Telecom

  Oct 2009 - Mar 2012

  Account Executive
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  Algar Telecom

  Apr 2012 - Oct 2013

  Account Manager
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  GVT

  Oct 2013 - Mar 2014

  Account Manager | Business, Project & Customer Experience Management
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  JUCY World

  Apr 2014 - Aug 2014

  Deputy Team Manager | Hotel Chain (International Experience)
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  GVT

  Sept 2014 - Aug 2015

  International Account Manager

  Key Account responsible for some of the company's international accounts, he led business development with the portfolios (Farmer model), acting from portfolio management, sold projects, to customer relationships, delivering ~R$1MM in revenue.Key clients: Samsung, Microsoft, Mercer.

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  Vivo (Telefônica Brasil)

  Aug 2015 - Jun 2021

  Leader of the Inside Sales team of the company's VP B2B, he was responsible for structuring/developing all the management pillars of the business, working from strategic planning to people management, defining the team's performance model, customer contact strategy, segmentation of portfolios VS customers, financial management among other fronts.Key activities:+ Channel strategic planning, focused on goal delivery and customer experience+ Financial management: budgets, revenue, ARPU, CAPEX, OPEX, billing+ CRM strategy: definition of mailings, models/rules and contact, communication rules+ Quality: NPS management, Churn, reasons for not selling, etc+ Management of all commercial indicators: contacts, scheduling, conversion+ Leadership of all strategic projects of the channel+ Executive presentations to the Directors of the area+ Leadership of 23 people Show less Key Account responsible for managing the customers of TOP Empresas Board, led market analysis, executive meetings and Telecom projects, acting from new customer prospection to portfolio management/ monetization.Key activities:+ Management of customer portfolios, diagnosing needs/deviations+ Market analysis and potential business, also focusing on competitor analysis+ Development of projects with customers, proposing solutions to enhance results+ Interface with 100% of the company's strategic areas, ensuring delivery of what was sold+ Focus on the financial health of the portfolio, in addition to quality indicators (churn/NPS) Show less

  • Sales Manager | Inside Sales

    Jul 2019 - Jun 2021

  • Business Manager | TOP Companies

    Aug 2015 - Jul 2019
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  Serasa Experian

  Jul 2021 - Jun 2023

  Sales leader of the company, he is responsible for defining the entire sales strategy of the Services & Retail portfolios, defining goals (quantitative and qualitative), seeking partnerships with the market and developing, along with his team, projects for large companies in the market, resulting in +R$100MM turnover/year, with ~15% of the result.Highlighted clients in his portfolio: Cogna, Localiza, Einstein, Rede D'Or, AP Vida, Estácio, LATAM, Gol, etc.Key activities:+ Construction of the strategic and commercial planning of the area+ Definition of the performance model of the sales team (segmentation, approaches, products, etc.)+ Management of portfolio accounts, analyzing possible projects to be recommended to customers+ Management of the area budgets, acting on deviations+ Sales of all credit solutions, propensity models, etc+ Management of the quality of the portfolios: NPS, Churn, Regulatory Issues+ Mapping and review of the entire customer journey (look at processes/continuous improvement)+ Interface with all strategic areas of the company, driving changes to the business+ Project management, end-to-end, delivering to the client what was negotiated+ Relationship with customers through pain points, events, etc+ Results control & analysis, acting on deviations and supporting the sales team+ Executive presentations to the main Stekaholders of the company+ Leadership of 8 Senior Account Managers Show less

  • Account Director | Portfolio Management, Performance & Client Experience

    Jul 2022 - Jun 2023

  • Account Director | Agribusiness & Regional Strategies

    Jul 2021 - Jul 2022
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  VR

  Jul 2023 - Jul 2024

  Gerente Geral de Vendas e Sucesso do Cliente

  Cuidava de 48% do faturamento da VR, totalizando R$ 5Bi / ano dentro dos clientes do topo da pirâmide, acima de 1.000 vidas.Atingimento teto dos resultados de Vendas Novas, Cross Sell, Up Sell e redução de churn de 4% para ~1%.Perfil de clientes diamantes.

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  OCTEA

  Aug 2024 - now

  • CCO - Diretor de Vendas e Marketing

    Dec 2024 - now

  • Diretor Comercial

    Aug 2024 - Dec 2024