Ramses Santamaria

Experience

• 

  The Home Depot

  Nov 2007 - Apr 2011

  Pro Sales Consultant

  • Developing ongoing relations with commercial customers of the Home Depot.• Proactively driving sales and assessing current Pro needs on a continuing basis.• Building strong relations with the Pro’s in order to pursue new account growth and generate business leads.• Maintaining knowledge of marketplace dynamics including new suppliers and products, and informing our Pros of changes.• Providing quotes and tracking accounts to reflect current Pro Account records.• Achieving and exceeding sales and credit goals while delivering a strong customer experience. Show less

• 

  Allied Building Products Corp.

  Apr 2011 - now

  • Provides Safety leadership through daily safety meetings to promote employee ownership and accountability• Manages Service Center (operations, admin, safety, sales, etc.)• Responsible for supervising and training inside sales and operations team• Responsible for Service Center housekeeping, security and compliance reporting• Deals directly with corporate office on matters that concern day to day Service Center functions• Oversees EDU / HR and safety compliance training for Service Center staff• Provides coaching and feedback to Service Center staff and assist in developing succession plans• Promotes teamwork with Service Center teams and Regional Service Center• Communicates regularly with vendors to establish and maintain strong relationships• Ensures that all company policies and procedures are followed• Promptly communicates all vital Service Center specific information to Regional Service Center management• Maintains ample levels of inventory to meet service expectations of all Allied customers• Maintains a working knowledge of Allied’s benefits and policies• Insures adherence to DOT Regulations• Completes all Workers Compensation and Accident reporting• Understands and utilizes the Trend system• Performs performance appraisals for all direct reports• Performs other duties as assigned Show less • Receive and process requests directly from customers (via telephone, fax and mail) for price quotations, product availability, orders, material returns, billing corrections, product information, order changes, and cancellations• Plan and implement telemarketing and prospecting objectives• Quickly and smoothly resolve customer complaints and problems• Engage in specialty purchasing (when applicable)• Coordinate delivery and/or pick up of customer orders with operations teams• Provide support to Outside Sales force (also serve as a backup)• Generate price quotations in a timely manner• Responsible for adhering to policies of the customer financial services• Maintain accurate and up-to-date "open order" files in computer system• Maintain adequate supply of product samples and literature• Adhere to pricing guidelines established by Branch Manager• Review all orders to forecast additional customer needs• Interact with sister branches when necessary on inventory issues and deliveries• Work with Replenishers to achieve the best product line• Handle cash reconciliation of register tape and Trend reporting documents• Maintain adequate stock of Tool Rack items with accurate pricing• Maintain adequate product stock at branch location• Responsible for setup and maintenance of store displays• Sustain a working technical knowledge of all available Allied products• Review job plans and bidding documents for Taper quotes and developing project summaries for Outside Sales personnel• Perform other duties as assigned Show less

  • Service Center Manager

    Apr 2014 - now

  • Inside sales consultant

    Apr 2011 - Apr 2014