Marcin Murzynowski

Experience

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  Platan

  Jan 2008 - Jan 2009

  Specjalista ds. testów

  - Testowanie aplikacji telekomunikacyjnych- Testowanie central telefonicznych

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  Nordea

  Feb 2009 - Dec 2011

  Inżynier ds.telekomunikacji i CallCenter

  - Administracja systemami telekomunikacyjnymi i Call Center- Wdrażanie oraz utrzymanie systemów telekomunikacyjnych AVAYA- Wdrażanie oraz utrzymanie systemu bilingowego IBB Intelix - Wsparcie użytkowników - Projektowanie systemów telekomunikacyjnych - Koordynacja prac firm podwykonawczych

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  VECTRA S.A.

  Apr 2012 - Feb 2015

  Administrator systemów CallCenter

  Administracja systemem CallCenter: - Alcatel 4400, CCIVR, Genesys - System nagrywania rozmów Verint QM Impact 360 Koordynacja Firm podwykonawczychWsparcie użytkowników Księgowość w obszarze działu IT ( wnioski,faktury,raporty, zakupy)

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  Bank BPH

  Jan 2015 - Sept 2017

  Ekspert ds. Telekomunikacji i Call Center

  Administrating and maintaining Call Center systems built on Avaya, Aspect and Nice enterprise class solutions. Strong support for solving bugs, troubleshoot complex customer issues and problems involving converged technologies.Participation in a 24/7 on-call duty process to deliver remote support.Coordination and implementation of system changes and upgrades. Cooperation with other IT teams and vendors when appropriate.Specialties:• PBX and ACD (Avaya Aura Communication Manager ACM) with ISDN and VoIP solutions (H.323, SIP)• Predictive dialers (Aspect Unified IP & ALM) with CTI call-blending• Recording platforms (NICE Perform, 3.1, NIM 4.1, Verint ver. 11.x )• IVR (Avaya IR, AVP)• Call Center reporting (Avaya CMS)• CTI environment (Avaya CT, AES)• SIP platform (Avaya Aura Session and System Manager)• Voice mail (Avaya Modular Messaging)• Call accounting system (Contec Telbaza)• OS (Microsoft Windows Server 2000 , 2008)• Database server (Microsoft SQL 2000, 2008)• ITIL awareness (Incident, Problem, Change, Security Management)• Traiding systems (Siemens Giving​, BT Telecom) specialist• Fax system Rightfax Fundamentals:• Cisco CUCM (Cisco Unified Communications Manager) ver. 11.x Show less

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  Millenium bank

  Oct 2017 - Dec 2019

  Expert ds. Rozwoju Systemow telekomunikacyjnych i CallCenter

  Administrating and maintaining Call Center systems built on Avaya, Aspect and Nice enterprise class solutions. Strong support for solving bugs, troubleshoot complex customer issues and problems involving converged technologies.Participation in a 24/7 on-call duty process to deliver remote support.Coordination and implementation of system changes and upgrades. Cooperation with other IT teams and vendors when appropriate.Specialties:• PBX and ACD (Avaya Aura Communication Manager ACM) with ISDN and VoIP solutions (H.323, SIP)• Predictive dialers (Aspect Unified IP & ALM) with CTI call-blending• Recording platforms (NICE Perform, 3.1, NIM 4.1, Verint ver. 11.x )• IVR (Avaya IR, AVP)• Call Center reporting (Avaya CMS)• CTI environment (Avaya CT, AES)• SIP platform (Avaya Aura Session and System Manager)• Voice mail (Avaya Modular Messaging)• Call accounting system (Contec Telbaza)• OS (Microsoft Windows Server 2000 , 2008)• Database server (Microsoft SQL 2000, 2008)• ITIL awareness (Incident, Problem, Change, Security Management)• Traiding systems (Siemens Giving​, BT Telecom) specialist• Fax system Rightfax Fundamentals:• Cisco CUCM (Cisco Unified Communications Manager) ver. 11.x• Nortel Meridian Show less