Muhammad AlAbbassy

Experience

• 

  Saudi Company For Hardware - SACO

  Jan 2007 - now

  Achievements :Oversee daily store operations, ensuring full adherence to company policies and maintaining high operational standards.Spearhead the development and execution of strategic plans to meet sales targets, driving sustained revenue growth.Optimize operational processes to reduce costs while maintaining exceptional service quality.Managed a team of 40+ employees, cultivating a culture of excellence and collaboration to enhance productivity.Performed market analysis to uncover growth opportunities and successfully introduced new product lines.Partnered with the marketing team to implement promotional campaigns, boosting seasonal sales.Enhanced inventory accuracy by conducting audits and implementing system improvements, leading to reduced shrinkage.Built and sustained strong vendor relationships, successfully negotiating favorable terms.Implemented health and safety protocols to ensure full compliance during audits.Created a comprehensive training program centered on delivering exceptional customer service. Pokaż mniej Directed regional initiatives to enhance sales performance. Launched regional training programs to build high-performing teams, resulting in increased employee productivity. Worked closely with store managers to standardize best practices across all locations, ensuring a consistent customer experience. Led regional training programs with a focus on operational excellence, prioritizing outstanding customer service, high standards, and comprehensive product knowledge. Facilitated induction programs for new hires to ensure alignment with company standards. Provided training for all store managers on daily operations and system usage, improving operational efficiency. Pokaż mniej Achievements :Managed the frontend team to ensure swift resolution of customer issues and improve overall satisfaction.Served as Deputy Manager in the Store Manager’s absence, ensuring seamless operations.Created and enforced customer service policies to enhance response times and improve service quality.Trained and mentored a team of customer service representatives, resulting in enhanced performance and increased retention.Worked with store management to resolve recurring customer complaints, leading to a reduction in negative feedback.Worked with the logistics team to ensure timely product deliveries, boosting customer satisfaction.Oversaw the customer loyalty program, resulting in higher enrollment and retention rates.Designed a customer communication strategy that enhanced engagement and built long-term relationships.Performed staff evaluations and provided coaching, leading to enhanced service delivery.Directed the implementation of a new customer service platform, improving response times and customer tracking capabilities. Pokaż mniej Achievements :Oversee departmental operations, including staffing, scheduling, and performance management, to maximize team efficiency and productivity.Manage inventory levels and product assortment to strike a balance that meets customer demand while minimizing excess stock.Examine sales data and customer feedback to identify trends and formulate actionable strategies for ongoing improvement.Examine sales data and customer feedback to identify trends and formulate actionable strategies for ongoing improvement.Collaborate with other departments to ensure smooth store operations and a unified customer experience.Coach and guide team members on sales and customer service best practices, cultivating a high-performance culture.Oversee inventory audits and manage stock replenishment processes to ensure product availability and reduce stockouts.Execute promotional activities and create in-store displays to increase customer engagement and drive sales.Track competitor activities and market trends to refine strategies and maintain a competitive edge in the marketplace.Uphold high standards of store presentation and organization to foster a positive shopping environment and enhance customer satisfaction. Pokaż mniej

  • Retail Operation Manager

    Jan 2010 - now

  • Regional Senior Expert

    Jan 2019 - Jan 2020

  • Customer Service Supervisor

    Jan 2009 - Jan 2010

  • Head of Department

    Jan 2007 - Jan 2008