Alyssa Hilton

Experience

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  A&W Restaurants, Inc.

  Mar 2008 - Oct 2012

  Waitress/Cashier

  • Utilized excellent communication skills and a positive, cordial demeanor to greet customers and provide excellent customer service. • Delivered menu selections, and processed cash and credit card transactions. • Assisted kitchen staff with food prep, prepared desserts and beverages, stocked/restocked supplies, and cleaned and organized the kitchen, food station, and outdoor seating areas. • Used highly developed staff-development techniques to train new staff members and worked cohesively with co-workers to ensure customer satisfaction. Show less

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  Beaumont Mobile Medicine

  Oct 2012 - Jul 2017

  Lab Courier

  • Provide laboratory operations support by conducting statistical analysis and collaborating with doctors and hospitals. • Collect lab work from physician offices and hospitals, and deliver specimens to other hospitals, and transport laboratory supplies and reports to facilities throughout the metropolitan area.

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  Beaumont Hospital - Dearborn

  Apr 2014 - May 2017

  Lab Support Tech I

  • Provide quick, efficient, and high-quality customer service to patients, adapting to patients' schedules, directing concerns, and confirming confidential information and protocols. • Exercise strict attention to detail when labelling and delivering clinical specimens to their respective departments under strict deadlines. • Register patients utilizing hospital specific software suites. • Keep work area clean and disinfect regularly to avoid cross-contamination and biohazardous accidents. Show less

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  Comerica Bank

  Aug 2017 - now

  • Perform, execute, and document Comerica's integrated audit approach for financial and operational audit processes for various business units• Interview clients to gain better understanding of process activities and confirm process activities are documented accurately• Inspect documentation, reperform controls, and observe processes to evaluate the adequacy of design and effectiveness of internal controls, reliability of information, quality of ongoing operations of the areas reviewed, and compliance with applicable regulations and standards• Identify, document, analyze the root cause, and develop practical recommendations for audit issues Show less

  • Staff Auditor

    Mar 2023 - now

  • Senior Credit Support Specialist

    Sept 2020 - Mar 2023

  • Credit Support Specialist

    Aug 2017 - Sept 2020